Find Van Rentals in Atlanta

When I arrived, I was told I was at the wrong Enterprise desk...and that the other one was closed. There were NO cars available, at any price (let alone the "bargain" price I had booked) and I had to take a much higher walk-up rate at Avis. Lucky for me I have credit and Avis had a car! Enterprise USED TO BE a reliable vendor, but I hear nothing good about them anymore.

Made a reservation a few days in advance with email confirmation of the reservation only to be told on the day of that they “have over 30 reservations but only one car available”. Glad we were able to go through Turo or we would’ve had to cancel our road trip, and the plans we already paid for would have been a waste of money. Really doesn’t make sense to keep letting people book online if they know they have a car shortage

Piedmont Rd team was excellent. Very professional and friendly. Will definitely rent from this location again

They nickel and dime you at every turn Was an hour late at pick up location due to flight delay and was given a $200 upcharge to get a 'like class' that I reserved because my car was rented within that 60 minutes. No human interaction, submit all questions, concerns or issues via web portal unless you're at a location. Even though the BMW 3 series I finally rented only had 30K , the car was pretty dinged up and now they are saying I did some of the damage even with me supplying a video of what the car looked like at point of pick up. Staff at the pick up location, very rude with a "this is the way it is, take it or not .,., I only do what I am told to do"

At first they gave me a car that had a tape that was holding a tail light. Service was extremely slow in Buckhead. At the end I got a bill that was $100 higher than during booking

Brilliant rental experience, from pick up to drop off. Only problem- couldn't buy insurance while booking through Kayak , and ended up paying a much higher rate at Sixt. Regardless, one of my better car rentals till date, 10/10 would recommend

Too expensive and customer service was slow. Prepaid for a vehicle that was no longer available.

Thrifty turned me away from the counter after my flight was delayed and then rentalcar.com who is the middleman charge me anyways for a rental car I didn’t a rental service that I didn’t receive and refused to reimburse me refund I had a dispute through my bank really horrible experience not happy at all will not use kayak or rentalcar.com ever again

Didn’t even get a rental car. Got a pathetic text an hour before pickup that they were out of cars. Thrifty was such a scam - don’t overbook if you don’t have the cars, and let people know before they’re leaving for their trip (when they book a car weeks in advance).

When i showed up, they refused to honor the reservation. I will never rent there again.

Very friendly staff and super easy process!!

First my booking was changed to downtown Atlanta from airport. At midnight, the attendant informed me i needed to head downtown for pickup, at my expense. I did so, and found that location closed. I returned to the airport location where I was treated to a new reservation, at a higher rate!! It’s bizarre that the agents on duty feel empowered to make sensible decisions yet failed so woefully.

Reservations were allowed when there were no cars. Three and a half hour wait for an unsanitized, dog hair filled, dirty, gas guzzler when I booked a compact. I had to clean the car myself with three staff sitting and watching me do it. Drop-off location was closed when I was scheduled to return the car. Location did not have a drop box for key. Other location given as an option had no place to park the car. Stressful customer service interaction because they could not find a solution to alleviate the drop off issue beforehand. Very frustrating!

When I arrived to pick up my previously reserved car at ATL Airport I had to wait nearly an hour in line to be processed and then an additional 2.5 hours to get my car. It was late at night and I didn't have any other option than to wait. Staff were working hard to get everyone what they needed and I appreciate their diligence, but no one was able to say with any certainty when a car would be available. I understand there is a car shortage but it is ridiculous and unacceptable to overbook to such a degree with such dismal customer support and communication, and not even offering a discount or comped rental. Very disappointing and frustrating.

Great staff but they were understaffed. Mary at vehicle return was particularly kind and helpful to me

It started with a 2 hour wait in line for a car, that proceeded with additional charges on top of my reservation cost by a salesman that snuck in an upgrade when I was exhausted and didn’t realize what he was doing. I was then given a key and then sent to a garage where someone would help me find the car and go over it, I was promptly told to just keep clicking the door unlock button and my car would beep. No one went over the car with me or showed me how anything worked, so was never able to figure out the gps and thank god I didn’t try and roll down the back window as come to find out it was taped shut! There was empty cans rolling around under the seats so I am sure it wasn’t cleaned as they supposedly guarantee, Finally, when I returned the car they claimed the tank was full and wanted to charge me for gas. Which thank goodness I took a picture of the gas gauge and mileage remaining and it showed there were 100+ miles more range than when I picked it up and they I guess believed me so maybe a positive there, although I was already running late for my flight so you lose that point as they sent me to customer service to resolve that. All in all I would extremely recommend anyone other than dollar and seeing as thrifty is run by the same people them by extension.

They wrongfully charged me an extra day. Because they marked the wrong time that I dropped off my vehicle. They charged me for two extra gallons of gas when I had the thing fully full.

The vehicle was the right size for my trip

The didn't have any cars available when I arrived. Had to wait 1 hour in mine at the counter then another hour for a car to show up. The staff handled the situation well but it was very disrupting to get such a late start on my trip with no option but to wait.

We were called at our reservation pick up time and told that no cars were available and no other options were available. So then what was the point of the reservation? Terrible experience.

Pickup was very slow, despite there being very few customers there. One agent in particular was at his post behind the counter talking with what seemed to be friends the whole time I was there, which was about 20 minutes. At drop-off, I was 1.5 hours late and was charged $120 for a full day of rent, which is unreasonable. I spoke with an agent there and was able to get $60 back, though they pushed back on me a lot about it at first. The car itself was fine, though it said it needed maintenance shortly after I picked it up. Thankfully, I didn't have any problems with it.

Given false information between online and in person,guy at the desk not helpful or knowledgeable of information. Poor attitude from on of the guys at the desk.