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All good except for unnecessary running boards which made getting in and out of vehicle difficult.

All the add ins like paying for toll roads was a bit expensive and unnecessary price for the limited amount of time the car was rented for otherwise it was a great experience and super easy drop off

We had to cancel due to a family health emergency and they had VERY POOR customer service. Almost impossible to reach a customer support person and all the online instructions sent us in circles. We could have easily lost all the money (you pay the whole fee up front).

Inaccurate billing, charged me $200 more than advertised in rental agreement.

Pickup took hours standing in line causing us to miss our first scheduled tour

Terrible. The man I worked with was shady and charged me for a car I didn’t want just so that he could get commission! Next thing I know, my bill was sky high and now I have to dispute the entire thing. Extremely poor customer service. Very disappointed.

The line took over an hour to get through. But nice people and free water

Over charged. Had to dispute.

Car wasn’t clean

There was a mix up about where to pick up the rental, but once I got to the correct location, the staff was very friendly & helpful. The car was dirty and scratched up, but it got us to where we needed to be and it was the perfect size for 4 travelers.

I called 2 weeks in advance to ask for hand controls to be put into the car since I am disabled. The lady who "helped" me sounded like she was at home eating dinner and was bothered to have to take a work call, and hung up abruptly once she had put in my request. I was a little put off, but I got a confirmation email about my request. Upon arriving in a city across the country from where I live, as a severely disabled person, the Hertz station had no car with hand controls, and said that Hertz corporate had not communicated to them, and that "this happens all the time". Incredibly unprofessional and putting me in a terrible situation. Worst of all, nobody from Hertz contacted me to give me the heads up that there were no cars with hand controls, so I had no time to make alternate arrangements. I should sue these dirt bags. Will never give this company any business ever again, and if you are disabled I strongly discourage you from using this rental company.

Very poor service. The staff was extremely rude and condescending. I will never rent from them again.

Expect to wait in a long line to pick up your vehicle. They will likely try to upcharge you. Our car needed the tires filled and the key had low battery.

Overcharged at the rental place because they didn't have awd