Find Van Rentals in Chicago

My car was waiting for me once I checked in.

I needed a drop top. They called and told me they didn’t have it until Monday

Pickup and drop off were a piece of cake. Vehicle was effectively an upgrade from what I had requested, but wasn’t a car that was enjoyable to drive, not Alamo’s fault.

Had a booking for a 9am pick-up but there were no cars available so had to wait until past 10to get a car.

So Easy and convenient

Car rental company was closed when we arrived on Saturday 2p.m. Had to take a taxi to midway airport to a different Enterprise dealer who gave us a car but for double the price!! Never will I book a car again this way!

The pick up experience at Payless in Chicago was horrible. Our car reservation was for 6am right when they opened because we had had a nightmare travel experience and needed to get home as soon as possible. There was nobody at this time. We waited around for a while as we saw employees arrive for all the other car rental companies. After about 15 minutes and still no one there to help us, I ended up finding a Budget employee that was able to assist as best she good. She reiterated several times throughout the process that Payless does things a little differently than them and she was unfamiliar with their process. Long story short, she ended up miscommunicating something to me (not her fault - she wasn't a Payless employee), leading to an expected nearly $100 charge on my card. The silver lining was that Payless Customer services was very nice after the fact via online inquiry. Quick responses, understanding of my situation, and accommodating to my requests. Although I had a good experience with customer service on the back end, the negative experience I had on the front end is enough to make me not use Payless again in the future.

no one answered the phone at the airport so i cancelled. never again

Car we requested was ready when scheduled.

We were glad to be able to get a car the day before when we learned that the mode of transportation in the original plan had to be canceled due to weather.

They were out of cars and didn’t offer a discount despite the fact that I was getting a less expensive car

I had to queue for 2 HOURS to collect the car which in my opinion is unacceptable as I had a 3 hour journey ahead of me after an 8 hour flight. There were only 3 customer desks open, with a fourth added after an hour. Avis should have been aware of the number of cars booked for that day and had sufficient staff to deal with the numbers arriving. I had booked a Toyota Camry, which is what I got. The only complaint I had about the car was that I would have expected that this class of car would have built in Sat Nav. While it had the system no maps were loaded into it which was disappointing. (Fortunately I had brought my own SatNav but it would have been preferrable to use an inbuilt system). Due to the excessive delay I would not book a hire car from Avis in Chicago again.

There was a worker at Avis Chicago Midway driving a large red Chevrolet SUV back and forth in the dropoff zone at 35-45 mph. If my child had strayed a couple of feet past the car, they would have been killed. This is terrifying and completely unacceptable! We will never book with Avis again. It's unfortunate, because everything else about our experience was 4-5 star, so this one employee is ruining the hard work of so many other Avis employees.

Guys at the front desk on both the front end and back end were great. One of them was having a rough morning too and was still very friendly and provided great service.

Very easy picking up my rental. Thank goodness I had reservations in advance. Great customer service

Pick up location was wrong... ended up spending 5x more money on rental due to location I was at having 1 vehicle left.

Went way out to this distant location; first waited for the staff to show up who were late only to be told that they had no “van” for me; I specifically reserved a commercial sized van to move furniture..,. The rep said , “yeah, that happens quite a lot but we haven’t had those type of vans here in a long while”! No help, no alternative, no nothing.. just me out of luck! Not sure if I will ever use kayak or hertz for that matter ever again; utter incompetence and could care less attitudes!!

Convenience. The office was in awful shape; not clean or inviting.

After 20 hours of travel due to weather condition and diverting our flight to another airport then transporting back to ORD, thought Budget staff will make us feel comfortable by fast process, well we were wrong, one person at the counter and nearly thirty customers online, five employees were in the office behind maybe they were sleeping since it was midnight, needless to say it took me two hours to get my vehicle and even with that they made me pay additional $300 because they wouldn’t allow me to drop it in another location, I had to cause I was so tired and not ready to argue. The worst rental experience in my life.

I liked cleanliness, but I was charged mire than the price should be. I was also charged for toll pass, which was not activated and I paid at the cashier again.

Friendly service. At bit of a hunt for the car in the garage. Overall excellent.

I got overcharged than what's on my receipt and don't know why. I don't mean the deposit which was refunded. I returned it with more fuel than I started with. So this is a scam rental car company that I will never use again for the $20 overcharge. Good luck loosing a customer for $20

There was a line of 100 people and only two employees working behind the counter at O'HARE location in Chicago ( meanwhile the other car rental companies next to them had 5 or 6 people working behind the counter) .. I waited in line 2 hours and 30 minutes and it was miserable because I already had a reservation at noon because I had to to to a wedding that day like 4 hours away .. A lots of nasty actitud from the people working for "thrifty" .. on top of that they FORCE me to pay an extra 30 dollars a day for my car rental otherwise I'll have to wait for an undisclosed amount of time because according to them they didn't have cars available. But after I paid the extra money the car was available . This was so disrespectful

The car itself was fine. I had to wait three hours past my reserved pick-up time for a car. This was a business trip with meetings scheduled which were greatly affected by this issue. It was clear I was not the only one.

It was difficult to reach a live person to coordinate my drop off at the Tampa airport. The representative I finally reached was difficult to understand, and didn’t understand that the car was being dropped off at Signature Aviation in Tampa. I relied on Signature Flight Support Tampa to coordinate the drop off there. Otherwise, it was a quick seamless experience. Thanks!

We will never use Dollar again. We prepaid our rental car. We stood in line for 45 min only to find out when we got to the counter that they had no cars left. We were told to wait around a couple hours, behind dozens of other people also waiting, for cars to be returned. Totally unacceptable!

They wouldn’t let me rent the car saying I booked with an international tourism visa. Was a nightmare