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Tried to double charge me to switch to gas from electric said was policy. Went to Sixt rentals next door and saved $200

The representative was very friendly and knowledgable! She's great!

great

It was good experience but car insurance is too expensive for us.

Excelente

I literally never got a car. They were not able to give me one.

Distance from terminal to rental was not ideal for 65+ adults.

The car was in poor mechanical condition and could impose a dangerous situation for an inexperienced driver. At some point I felt a little unsafe as the car was pulling to right at any given time.

They did not have my class of car and did not offer an upgrade for free. They wanted to charge me more for a car. I declined.

The customer service was horrible. First and last time doing business with Avis.

Avis policy prohibits the rental of a car without a return flight or major credit card. That was not disclosed at the time of reservation. The bigger issue was that the agent lied and said no rental car company in the airport would rent with one of those two things. Untrue! Dollar and Hertz both rented to the people the Avis agent turned away.

Off airport premises. Closed at 5:45 .our plane landed at 5:19. ON A FRIDAY!! Never connect. Had to find a different rental.

Had to call twice to get them to answer the phone when I arrived. They said they'd send the shuttle and I'd see it in 10-15 minutes. Waited over 20 minutes, and no one arrived. I tried to call again, and no one answered. Gave them until I downloaded and checked Uber & Lyft to come. They never showed up and I ended up using Lyft to take me to the office and using ride share during my trip.

good on gas. sticker on windshield blocked some of the driver's view, empty cans in backseat, they demanded proof of my own personal car insurance or buy insurance from them and also demanded to see proof of my flight out BEFORE i could take the car. Nothing about this was on their website. upon return, we called as per instructions but no one picked up for 45 minutes. finally called corporate office and they told me to wait until the shuttle swings by, which it did. I called the rental office once more and FINALLY someone picked up but shuttle took 30 minutes for a 10 minute ride to the airport. At the drop off site, 12 other people were waiting for a ride to their flights. Five of them were in danger of missing their flights and took an uber. Badly run business, intrusive rental criteria, sloppy maintenance to the point of being dangerous (windshield obstruction). We can't recommend using this car rental company to anyone else for any reason, as their service is sub-par across the board.