Find Van Rentals in Lihue

Long lines at checkin. Had to search for someone to return the car.

Waiting 3 hours to get the car because they were understaffed is unacceptable.

2.5 hour wait to pick up car that was reserved months jn advance. Overcharged $37.00. Not recommended.

Fast and easy

Aloha

Quick pick up and drop off!

Airport location was oversold and had to be redirected to an off site location. Both sites were closed by 5pm and I had to wait until the following morning to pick up.

Excellent customer service. Super friendly. Clean and good condition cars to choose from.

This was perhaps the dirtyest car I've ever rented. We bought two glass cleaners and still could not get the windshield clean. The rest of the car inside was also not clean. The cost of the rental was ridiculous, more than double the cost for the same period from same time two years ago. Pick-up was great and attendant very helpful. Drop off was very confusing but attendant also was very helpful.

One of my worst rentals ever. Check in and check out was a breeze. I revived an older car with a lot of scratches and dents. I signed for 3 adults and one 5yr old, but no offer of a car seat despite a major fine and court date if a child was not in a car seat. Then it turned out the key fob was dead. The tires needed air and one nearly went flat by day 4 of 5. And the best one, is while the care was obviously cleaned on the inside, there was an active ant colony somewhere in the vehicle, that kept attacking our groceries.

add on $

Didn’t plan on waiting in line for 1 hour in pick up and then another 30 minutes for car to be pulled up. That’s after paying and preregistrations online and being told in email “just walk up to counter to pick up your keys”. Car was banged up and inside door had discoloration which I’m not picky on but no one present to review damages and document before I drove off so I had to email photos to myself as timestamped evidence. Then we get off lot and key is out of batteries and windshield wipers were streaky and out of date. Would hope someone inspects those on drop off. They run a mill and literally as soon as car comes in they rush it to a quick cleaning and push it through to next renter. The only good part of experience was drop off was super easy and no hassle. They literally rush you through it which is great for making flights. Maybe all rentals in Kauai are like that but we had a much more mainstream experience with Budget on Oahu a couple of years back.

Car was picked up at a resort located 3 miles from airport--Hertz office, but no transportation was provided. We had to pay to get there. $44 each way (3-miles from LIH) or pay $150 drop-off fee. This was not disclosed at time of online reservation. Car was not clean and seemed old. Did not have opportunity to discuss with rental rep. as they were busy with another customer. Additional fees/taxes were added, even though this was a PRE-PAID rental that INCLUDED TAXES.

I have never been assigned such an old and poorly maintained car. The car was out of windshield washer fluid which turned to be not safe when we happened to need it. I was expecting a better car from a tier1 car rental company like Hertz, very disappointing.

Carpet could have been a bit cleaner

Everything was great! I forgot to fill the gas tank and they were very fair in settling with me… would highly recommend!!

Please call me - kayak booked me at the wrong provider and I did not pick up. Horrible service. I said I needed at the Sheraton and it made a reservation at the airport. 917-863-8947

Picking up at Lihue Airport is slow as molasses, for every car rental company. The lines are sooo long! But once we got our car, everything was great. And we saved quite a bit of money compared to Hertz or Avis.

Unfortunately the amount of characters allowed will not constitute enough to give an accurate assessment of the horrible experience at Payless car rental. In short, IT WAS HELL! It appeared extremely overbooked and extremely understaffed

3 hour wait to get the car. Had a leak in the back right tire I had to fill a few times. Drop off was chaos. They are severely understaffed but taking reservations as if they are fully operational. Cost us a half a day of our vacation

I liked the ease of pick up; I was allowed to go out and choose any car on a particular row that was in the category I had reserved. I wasn't given any high-pressure treatment, trying to get me to upgrade to something I didn't need or buy an unnecessary insurance policy Then it was just a matter of looking the car over for any scratches and proceeding out to our destination. The return was equally straightforward. I applaud the company for this most appreciated streamlined approach!

The pick up was so easy and fast and so was drop off! Would recommend using them