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1) Kayak providing a telephone number for assistance. 2) Hertz working better with me to address the issue of their downtown office being closed

I was scheduled to return on 7/4 but was not told the location would be closed. When I called the customer service number, they advised me to return it to the airport location. The airport location attempted the charge me for returning it to a different location. Hertz wasted 2 hours of my time, attempted to charge me MORE for their mistake and never once even apologized.

The price offered through Kayak was great. The staff at the Hertz location when we picked up was awful. They were very slow and had zero concern for helping anyone quickly. They also said our only option was a fully electric vehicle. We had to argue with the front office person to get to a manager to get to a gas vehicle. It was a terrible experience. The drop off was fine.

The car smelt really bad, it was not cleaned properly

Reasonable rate, nice upgrade available, ez in-n-out both ends of transaction and no horror story to tell!

Check engine light was on the whole time. Windshield wipers were in bad condition. Key battery became low.

We arrived at the Budget counter at our scheduled pick up time, 1 pm. The line to get to the counter was a football field long. After asking those in the front we determined the wait time was 2-3 hours. We had doctor's appointments in Reno that afternoon which we would make, if we were able to get our car and go. A 2.5 hour wait would result in missing the appointments. We called an Uber and proceeded to Reno to make our appointments. I tried to cancel my reservation, only to be told on the app that I could not cancel. I will be disputing any charge on my credit card as Budget clearly did not meet the requirement of the contract to have an available car in a reasonable amount of time. Budget was well aware of the demand for cars to which they had agreed to supply. They had two representatives to service 100 yards of customers. That is not reasonable. Avis, Hertz and Enterprise had lines of two to three waiting customers; that is reasonable. I will never use on-line suppliers like Kayak again to book a rental car. I will join companies like Hertz and book directly with them.

The car was really dirty. It was dumb Kia van and not the brand noted. I know they very, but this was an especially worse version than the one advertised.

Offer cars with snow tires

They wouldn’t give me a car. They said it had to be traversed 24 hours in advanced but it let me book it online

We had to wait 45 minutes for our car. Nobody apologized, nobody acted like this was anything abnormal.

I was told I would only be charged $36 for taxes since I prepaid with a third party. I have a charge to my credit card of $236. Hopefully $200 will be credited back soon?

The tires wore out and the car had to be turned in early.

I cancelled the reservation because the car I ordered wasn’t available and they still charged for the insurance. I need a refund for that please.

When initially meeting with the staff to pick up the vehicle, the thrifty representative informed me that my rental was for a 2 person vehicle. I was then upcharged into a mid-size (from compact) and later verified through my email that my initial booking was in fact for a 4 person vehicle. The wait time to actually receive the vehicle was roughly 2 hours (speaking to other customers, the range was about 1.5-3 hours from check in to receiving their vehicle). The first vehicle I received had a maintenance light, so I exchanged it for another vehicle which did not have a service light on, but did have vastly different tire pressures per wheel. Upon returning the vehicle, the person who checked in the returns was not visible, nor did he make an effort to come to our vehicle (another employee had to point him out). The employee offered no support. I also did not receive my receipt until the next day where I incurred a large mischarge for fuel despite returning a fully fueled vehicle.

They didn’t have the car that we had reserved, so we had to take whatever car they had. I turned the car in the next day and went to Hertz’s because we needed an all wheel drive to get over the mountain roads. Very disappointed in the customer service from Enterprise.

The Woodkand, CA Enterprise staff went out of their way to accommodate us after a glitch occurred in the location of the rental versus the airport where we landed. They weee most cordial and scrambled to get a car ready in spite of not having our reservation. They treated us like family—we loved that! Nothing could have been better! We were totally satisfied.

The process at check-in takes much too long. It seems this could all have done on-line except scanning in my DL and Credit Card. The car was fine, smelled heavily of smoke.

No car was reserved

Avis gave me a car that turned out to have a massive oil leak and told me to keep driving it even though there was a check oil level alarm going off. The engine finally blew up and I was stranded for 3 hours on the side of the freeway while I tried to get roadside assistance. They assured me that I could get a refund, but my credit card was charged for $1500 more than the original price.