LaGuardia Airport (LGA) is situated in the borough of Queens, 8 miles (13km) east of Manhattan. It is New York’s primary domestic airport, and is the smallest of the city’s main commercial airports, despite the fact that more than 24 million passengers make their way through it each year.
According to a customer satisfaction survey by JD Power and Associates, LGA is ranked last out of 66 US airports. It’s also ranked last out of 31 airports for on-time arrivals. The customs and immigration facilities often come under fire from frustrated travellers arriving on international flights to LaGuardia Airport – so be prepared to queue at peak times, especially after midday.
Despite its downfalls, LaGuardia is a fairly popular airport due to its close proximity to Manhattan. Although not lavishly designed or decorated, the airport is clean and pleasant enough while the staff are generally friendly and helpful. The Port Authority is exploring development options, the result of which may actually lead to the demolition and rebuilding of LGA in an attempt to create a more efficient, smooth-running airport.