Find Luxury Car Rentals in Fort Lauderdale

Was a bit unclear on how to pick up vehicle.

I didn't like the fact that this company accepts reservations even when they know they don't have vehicles available.

Thrifty handled the reservation terribly. They had me and many other travelers waiting in line for hours on Saturday and Sunday to finally announce that they would not honor the reservation because it had not been paid in full in advance. There is a complete disconnect in the travel industry regarding how to handle crisis. According to the Wall Street Journal a total of 1,900 flights got cancelled this weekend due to weather and an alleged system update. Thousands of passengers got stranded in Florida and I was one of them. This is not about how me only, it is about how the industry responds to crisis, how hard is it to assess availability of vehicles against booked reservations and communicate with customers via text, e-mail or phone. Please contact me at 301-633-0670 if you are interested in obtaining additional information.

They did not honor our car reservation.

They didn’t even have a car.

got overcharged $400

Very pleasent service and curtesy. Thank you.

Sixt refused the Kayak pre-paid reservation claiming it required a credit card of the driver to have paid for the rental fee, which makes no sense. They could’ve collected a credit card for a security deposit at the spot, but not reject the pre-paid fee and insurance entirely. At least I was fully reimbursed for the pre-payment, but then they forced the driver to hire their own insurance which was much more expensive

Bait and switch. Reserved a compact, get there and am told they don’t have any, but I can pay an extra $20/day for an “upgrade”. When I ask “what if I say no?” They reply that I can wait around for someone to return a compact (mind you this is at 10pm at night. Also really long lines makes no difference whether you have a reservation or walk in off the street it’s first come first serve, with commission based sales teams up selling you.

Didn’t get the vehicle I reserved and the wait time was terrible!

When we finally found the counter at the airport, it had a sign to go to Avis. There was no one to help us with our reservation, so we booked with Avis instead. Don't think we'll ever use Kayak again.

The staff really goes above and beyond to help!!

was a very good experience.

Everything about this experience, from waiting over an hour, to HORRIBLE customer service, then being told that they don’t have any cars (by the way, we prepaid). I will NEVER USE BUDGET AGAIN! EVER!

Car was clean and well maintained. Long line to rent which ate up some of our time in renting just for the day.

The car was filthy inside. Windshield wipers left streaks on the windshield which made visibility poor. A sensor was on but Budget told not to worry about it . Had to spend 40$ to have the car cleaned. Not good

They charged me 200 dollars for insurance that I did not accept.

Huge wait to get the car. Only 2 staff working. Once we got the car, we pulled out and it was defective. Had to go back and get another car. So the first part was frustrating. Once we left, car was great, and drop off was easy.

Horrible

Old fashioned pressure to buy more of everything beyond needed and what was contracted. A long walk. Friendly though.

The Enterprise situated at Executive airport where we had made original reservations, first had promised to shuttle us from FLL to pick up the car to then tell us that they don’t do that. Also to make matters worse, then told us the car we had rented wasn’t available, thirdly left us hanging on hold for over 30 minutes and never came back on the line. So we were stranded at FLL for a very long time. Thankfully Enterprise rent a car at FLL got us the exact car we needed.

Esperanza at check-in was helpful, courteous and got us on our way

The staff was very friendly and helpful. They let me choose the car I liked in my class I had reserved. The car was clean.

The price u guys showing it’s wrong and lie they over charged there

The shuttle pickup from the airport was good after waiting about 15 to 20 minutes for a shuttle . We flew into Fort Lauderdale on Friday, November 5, 2021 at 10:50 am and arrive at Economy Rental Car 11:15, we did not leave there till around 1:15 pm we waited line at least an hour before getting to the desk which took another hour. There were three reps working that day and several of the customers were a bit aggravated and complaining about the wait time. One customer even ask the manager for help, the manager stated they were short handed, because they had workers to call in and she returned to her office. So that customer called and cancelled their reservation and left and when to another rental car place. I am not sure if others did same thing also. I'm not going to even talk about the state of the vehicle, because it got us from point A to B without any problems wasn't sure if it would so I was ok.

By the time we got done with all of the extra fees, not including my gas we were well over the 29 rate