Lexus Rentals in Fort Lauderdale

*AVOID AVOID AVOID** The WORST rental experience ever. We took a chance on the bargain price and company due to some positive reviews for ‘Nina’ and ‘Alberto’. We had neither and this company pulls the typical routine of offering bargain prices but then a hard upsell/‘requirement’ of using their own extremely high price insurance coverage. Every other guest at the counter was having difficulty and explaining they have their own insurance. They insist on proof of this, that, the other and extreme details of policy coverage which are listed in your overall insurance binder. They won’t accept basic coverage details or any outside/3rd party reputable companies. We have literally used companies across the globe with a special travel car rental coverage and never a single time had any issues. NEVER AGAIN ACE. Shame on you and your tactics. Simply increase costs slightly to align with the market vs luring in with extreme low costs only to leverage this insurance tactic and scam. *Mark our word- AVOID AVOID AVOID!*

Gave me an unsafe car due to an improper “plug” in the tire. A mechanic said the car should not be driven. Despite adding air to the tire it was nearly flat when I returned it. I’ll never use them again

I was scammed to pay for insurance when I was fully insured for any US rentals with my Canadian insurance policy. Was never asked to provide the proof of insurance and was straight up asked to pay for the daily fee. Car was dirty and never cleaned. All touching surfaces were contaminated and dirty with weird smells. Car was shaking at highway speeds, probably missed alignment. Also, I was promised an upgrade but got an interior car. I will certainly be reporting this to head office.

The car was fine. The staff were friendly. We waited for 65 minutes for the complimentary shuttle to come and get us at the cruise shuttle. When we got to Avis it took quite a long time to get our vehicle.

Need a shuttle from airport to off-airport rental location

It would have been nice if Avis honored the reservation. They claimed the code was put in for a hard top and not a convertible as ordered. I had to pay an additional $107. I have notified the Massachusetts Attorney General.

Awful. Lot full of cars but unwilling to rent us one at 11pm— but charged us for a rental when we didn’t come back to pick it up at 4am

Nick from Hertz is amazing, great customer service and very knowledgeable.

Will never rent a car through Kayak/Hertz again. Had to cancel the reservation due to a death in my family. Had to call repeatedly to get a refund. Only after plenty of frustration and time on the phone was able to receive a partial refund. Not a good experience.

Awful experience

Had to wait over an hour in line to check in. They only had two people working and there was a very long line. When I finally spoke to a rep I was told it was going to be another hour to get my car since they did not have one in the type that I ordered. I ordered a wildcard which is basically dealers choice. After I expressed my displeasure in having to wait another hour they finally gave me a truck to rent. Unlikely to use them again. Saving a couple of bucks with them was not worth the hassle.

Waited in a huge line for 3 hours and 10 minutes to get the car

I called them to change the drop of location to a nearby airport and they told me that there will be an additional $350 fee for that. It ruined my last day of vacation. I could expect them to have some sort of a fee for this change but not that high

There were no cars available at all despite the fact that we reserved and paid for a car. There was a long line of very cranky customers ahead of us in the same situation. Lucky our money was refunded. Sadly we were not able to get another car that time of night.

We never got our car. We had to find and pay for another car from Hertz. I was on the phone with dollar for an hour and couldn't talk to a live person. It was 1am and I was stranded at the airport. Another 200$ to Hertz for one night, then back to the airport my first day of vacation to get another car from Avis. I am still trying to get a refund from dollar. It was a horrible experience. Hertz and Avis were great. I will not book another car with you, I will go directly to the agency.