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Had to wait in line for two hours to get the car due to Hertz management and operational failures. Cars were not cleaned as they were delivered to the location by Hertz late (typically Hertz drops off the night before, but in this case they were dropped off the same morning). Further, only two employees were working when typical staff is 3-4 people (the manager stated that they knew they had over 40 reservations to fill that morning). Apparently Hertz management fired two people at the location earlier in the week without having substitute staff ready. Despite having booked two weeks in advance (and having pre-paid) my ordered car type was not available. The manager at the location refused any sort of compensation for Hertz's multiple failures on management and operational levels. Syrupy sweet words do not cover mismanagement and the cost in time that I incurred. Enterprise has been a better outfit on every occasion. It is no accident that the stock is near all-time lows, they have serious problems at Hertz.

They did not have a car! They were out of cars! And then hertz said I had to contact kayak to get a refund because you idiots made me pay ahead and your dumb company has no way to get a hold of someone! I am done with kayak and with hertz you both are criminals!

Called in a last-minute reservation when other plans fell through. Staff could not have been friendlier or more accommodating.

It was easy to pick up and drop off. The car was clean and drove perfect.

Did not get a car. That company messing up pick up sites or vehicle availabilities. Enterprice in general. Took a car from local Rental company.

Customer service was horrible and we waited 30 mins for our car

Keep up the good work.

I never was able to pick up the car what have cursed me big trouble. I had 3 working kredit cards on me not one they would except it. big fail I lost a lot of money never again

They did not have the minivan I booked or anything similar. I cancelled the booking.

Showed up at my reservation time and there were no cars. Second time it’s happened to me at this location.

Vehicle in poor condition / high prices / rude service at counter (quoted higher price than in my email confirmation and would t show me breakdown before transaction was processed on card — budget later refunded me for this unbelievable scam at counter)

This rental turned out not to be through ACE but through Drivo. rented the car for a week, and wanted to return early - no such option offered. no pets in the car policy is unheard of a tremendous push to buy extra insurance with no advance warning if I did not have previous experience renting cars, this rental would have cost me an arm and a leg. Bait and switch.

I would never use them again, or recommend any family members or friends to ever rent a vehicle from them

Interior and exterior of the rental was not 100% and I didn’t catch everything. Got a little worried I would be charged.