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This is a satellite location unfortunately our vehicle was not available on day of pickup. The staff there was extremely difficult to deal with over the phone so we decided to drive to the location and speak in person. We were notified as we pulled into the parking lot that our vehicle was available for us so we had to wait 20 minutes for it to be ready. We received our vehicle dirty inside and outside. So filthy we had to detail the vehicle ourselves after already being delayed by an hour. The filthy condition of the vehicle was and is unacceptable, unhygienic, and disgraceful the management of this location needs to do better in all areas from customer service to serving their customers with a spirit of excellence! It’s important how you treat people.

After waiting in line for 3 hours to get the car, it was full of dirty napkins and had no gas. After pointing this out, the manager had to leave with the car to fill it before returning with it again, still full of dirty fast food napkins from the previous renter.

clean the car before rent it

Added so many expenses

Difficult to get reimbursed for a flat tire. Long waiting time for final reimbursement.

Didn't have the car I reserved. Tried to give me an absurdly large car, then too small a car, before I get anything remotely close to what was ordered. Billed for all sorts of extras - which added up to more than the original hire.

Had to wait in line at the counter for over an hour. When we went to the garage, there were no cars available. After waiting for a car to arrive, we had to wait in a long queue to get out of the garage. The whole experience was incredibly frustrating. I would have happily paid more to another company to het a better and faster checkout experience. Also, the QR code to use the website to register didn't work.

Had to cancel due to a hurricane less than 24 hours before pickup and lost the ENTIRE $194. I will never rent through Kayak agtand never prepay a rental again

I made a rsvp for 11am but when arrived at 1050am there was a wait of 2 guests in front of me and a single clerk who informed me that they had no cars to rent. He said they are working to get cars but it will take about 20 min. I asked one of the guests who was there before me how long they have been waiting, and they said over an hour. Since i had luggage with me and more customers continued to arrive for vehicles that weren’t there, there was no room for me to stay in the lobby, so i waited outside where it drizzled rain on me and my belongings the entire time. After an hour of waiting I was called in to finalize the rental. I told the clerk that I was expected in NYC at a certain time and now will be late since I am over an hour past schedule, and asked if he can do anything to make up for the delay. He said he will be discounting the rental due to the issues but didn’t give me any discount. I told him I needed to add a driver, when he said he will give me the additional driver at no charge … a $16 savings. If I hadn’t had the additional driver I do not think a discount would’ve been given. I then had to wait an additional 20 min for them to “check on the car”. The car had several large scratches, all tire rims were badly dented, and the trunk couldn’t open with the key fob. This experience was not a good one and after the long wait in the rain, I was over 1.5 hours late departing Boston. I will think twice before using Hertz again.

Reasonably priced, friendly staff, easy pick up and drop off.

The pick up was a real ordeal. I don’t think I would want to go through that again.

At both pickup and drop off in the parking garage, they appear to be understaffed. I had to look for someone to tell me which cars I could choose from and at drop off, no clear instructions were given. There were other people arriving at the same time as me, so it was not a case of only one customer.

Great experience

I reserved luxury but our luggage didn’t fit so we were able to get a Ram Rebel full size truck. It made the vacation much easier and we loved the truck.

Excellent service. Had to swap out my vehicle and they made it painless!! Outstanding customer service at Logan Airport

Nothing, George was specially great!

Never again. Is Payless a real company? No signage at airport (go to Avis counter), rep had a lot of trouble accessing Payless’s system. Car was decent.

Car not ready when I arrived. Charged for extra hours even though they were 2 hours late getting a car for me. Charged miscellaneous fees that were not accounted for.