Subaru Rentals in Boston from C$ 78

I made a rsvp for 11am but when arrived at 1050am there was a wait of 2 guests in front of me and a single clerk who informed me that they had no cars to rent. He said they are working to get cars but it will take about 20 min. I asked one of the guests who was there before me how long they have been waiting, and they said over an hour. Since i had luggage with me and more customers continued to arrive for vehicles that weren’t there, there was no room for me to stay in the lobby, so i waited outside where it drizzled rain on me and my belongings the entire time. After an hour of waiting I was called in to finalize the rental. I told the clerk that I was expected in NYC at a certain time and now will be late since I am over an hour past schedule, and asked if he can do anything to make up for the delay. He said he will be discounting the rental due to the issues but didn’t give me any discount. I told him I needed to add a driver, when he said he will give me the additional driver at no charge … a $16 savings. If I hadn’t had the additional driver I do not think a discount would’ve been given. I then had to wait an additional 20 min for them to “check on the car”. The car had several large scratches, all tire rims were badly dented, and the trunk couldn’t open with the key fob. This experience was not a good one and after the long wait in the rain, I was over 1.5 hours late departing Boston. I will think twice before using Hertz again.

we didn't get the car we payed for; Hertz gives whatever car they have at their disposal at the time we arrived at their counter.

Didn't have the car I reserved. Tried to give me an absurdly large car, then too small a car, before I get anything remotely close to what was ordered. Billed for all sorts of extras - which added up to more than the original hire.

Sent me to a car rental place that was closed

Line was way too long, longest of all the car rentals, staff was sick and sneezing on me, the car was dirty inside and out.

The pick up was a real ordeal. I don’t think I would want to go through that again.

At both pickup and drop off in the parking garage, they appear to be understaffed. I had to look for someone to tell me which cars I could choose from and at drop off, no clear instructions were given. There were other people arriving at the same time as me, so it was not a case of only one customer.

The car was not ready on time. The waiting line was many hundreds of meters long.

We specifically indicated we wanted a gas car. I didn’t know it was an e-car. I’ve never been in one until the next day when my son arrived and told me. We were on such a tight schedule to return the car and charging to get an almost full charge took 1 hour and 15 minutes. I NEVER would have rented that car had I known. Now we will probably be charged an absurd amount of money for a not full charge. Frustrating!!!!

Car was very dirty outside, website will trick you in to getting a full EV and at the front desk will charge upgrades in order to get a gas car.

Nothing, long queue at Thrifty as no one at Dollar desk, no combustions cars left only option was Electric,issued 2 ferries toy destination due to long wait to collect vehicle and extras cost me an additional 355 dollars, a total rip off

I reserved luxury but our luggage didn’t fit so we were able to get a Ram Rebel full size truck. It made the vacation much easier and we loved the truck.

Excellent service. Had to swap out my vehicle and they made it painless!! Outstanding customer service at Logan Airport

Don't know what could have been better.

The car was reserved and when we arrived they stated they did not have the car we reserved. They only had upgrades and made us pay $125 extra plus tax because they didn’t have what we reserved. It was such a scam and we should not have had to pay all that extra money if they failed to have what we reserved. I will NEVER use them again.

It was my first time renting from Sixt, and was hesitant since I never heard of them. I'm a past Zipper (zipcar) and unsubscribe due to high price. Discovered this brand when the other brands were out and/or low on cars due to pandemic. I was extremely pleased with the customer service at the registration/pick-up desk, and the cleanliness of the work. Honestly, it smelled like a fresh-out-of-the-lot car and superbly clean! The major feedback would be - HAVE A CUSTOMER SERVICE LINE & EMAIL. I had a question and couldn't find any phone number or email on your website. That's completely unacceptable in this day and age.

The staff at Sixt in Boston were aggressive at trying to upsell me. First they claimed that the car wouldn’t fit my family and our luggage and tried to get me to rent a bigger car for $75 per day extra. Then they claimed it would be $14 a day just to add my husband as a driver. They also were unclear about whether or not I would need a transponder but scared me about fines. I felt like I was dealing with con artists trying to squeeze every extra dollar out of me.