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The agent at your location gave us a price of over $500 for a 2 day rental which was $124 including taxes & insurance. She said we were unable to use kayak website. She said we had to pay their location fee. I had confirmation & intinerary that I showed her with this price.I offered to show it to her again she wouldn’t look at it. She continued to argue with myself and my wife. We said fine we’re not taking this car. We called Uber to come pick us up. We were waiting outside for Uber to come get us and take us back downtown to our hotel. Then after about 5 minutes the agent came back outside. She said there was an error in the dates of our booking. She then said we could have the car for the price it said in my confirmation. I really think that this employee should be warned if not fired for trying to scam us out hundreds of dollars. While I was outside I spoke to another customer he said they were being charged $900 for a 1 week rental. He thought this was ridiculous. If I was him I would have walked away. He got scammed big time. This location really needs to be investigated. It was a horrible experience for us on our holiday. Cheers Rick Grimard

One of the best car rental company for now

There were no cars available at scheduled pick up time despite having a reservation, no clarity from agents on when one would be available.

Great pick-up and drop off. Kind and friendly people.

Everything was fantastic !

Used in Las Vegas. They’re close to the rest of the rental car companies

After pre-paying for the rental, I received a $55.00 bill for taxes upon my return. Not cool....

$100 charge for cancelling, even though it was WAY in advance (over 60 days)!

Drop off in Phoenix was confusing. Maybe better signage would be helpful.

The car was great but drop off was very confusing and is still ongoing five days after dropping off at the address given to drop off. I dropped off within ten hours but Avis is acknowledging it. Completely frustrating and unacceptable.

The car had an issue connecting to my Phone for GPS - was disconnecting every couple of minutes. Otherwise the checkin and checkout was a breeze and the car worked as expected. Drove almost 1500 miles over the course of a week without any problems.

Arrived at the counter and they wanted to charge almost twice the pre booked price.

Horrible. They allowed me to make a reservation for that same day online along with an upfront fee, and then when I arrived a staff member clarified that if you'd made a same day reservation "thrifty will not honor it." So basically they scammed tons of people by letting them book online then refusing to honor it. Just raking in the partial up front fee from who knows how many people just because stock was low and it appeared like one of the only options left.

Easy. Fast. No issues

Shuttle kept me waiting.

Most Las Vegas hotels on the Strip don't allow pick up or drop off of rental car customers. One has to take Uber or public transit to get there

Start to finish was a breeze. No up selling , just focused on good service

New Hyundai Elantra was beautiful. The problem was I got charged double! On arrival at the McCarron Car Rental Center on Gillespie St, which is where I thought ALL rentals come from (I've always been taken there by the car rental shuttle from the airport), the Budget guy says he can't find me in his computer. I give him my reservation printout and he says, oh your Budget reservation is for Sahara Ave Budget (???), then says no worries, I'll take good care of you. Presented me with a bill for more than double what I reserved for. Buyer beware! Budget will fleece you!

Better communication from the lady at the express booth.

Pickup could be faster

Dollar never entered our reservation so we didn’t have a rental car available, and were unable to secure a vehicle from Dollar at all since they had no inventory. We were forced to use a competing rental company and spend a lot more money than we had anticipated.

I am a local and was renting a car to go to Cali as we often do to save on wear and tear. The guy at the office was like did you read our policy and I said no and I asked what it was about and he said all locals need a utility bill to rent a car. WHAT? Never ever had I heard about this from the other companies and why would you hassle locals that are going to suggest you for rental to friends and family. I walked out because he gave attitude like he didn’t even want to be at his job! Be aware of this place.

So convenience. Awesome

I am grateful for Ace Car Rental. They were especially busy, but still took care of us in a quick and efficient manner. Their staff is very kind and professional as well. I appreciate their consistency in all they do. They are dependable and caring. We will definitely being use them again. I think we have been there at least 3 times. They are winners!