Find Convertible Car Rentals in Phoenix

I reserved a full size sedan but they didn't have one when I arrived so they made me pay more for a SUV.

Cost is way too high. Airport fees take advantage of tourist. Plan to avoid Sky Harbor in the future.

The first car we received (Chevy Trax) was an underpowered car that had poor handling. After driving for a day it developed a slow tire leak that required adding air every day or two. The Alamo roadside assistance people we spoke with were all very helpful. We were in a remote location near the grand canyon north rim and they dispatched a new car from Las Vegas over 100 miles away within 24 hrs. The new car worked perfectly (Ford Escape), drove very well, and had no mechanical issues. When we returned the car at the Phoenix airport, the person we spoke with asked us how the rental was and we explained the issue and how Alamo helped us get a replacement car. Without asking, she gave us a substantial discount on the rental cost because of the car trouble which was unexpected but greatly appreciated. Overall, the customer service and roadside assistance people were all nice and very helpful. The one problem was that the communication between the roadside assistance people could be better. For example, when we talked with one person and they went off shift, we had to go through the whole story again with the next person that took over the case. Also, the tow truck driver who brought the new car (who was very nice) hadn't been brought up to speed on the case and didnt know that we were going to be away from the car when he brought the replacement car. It all worked out though and we were impressed by Alamo's customer service and very happy with the replacement car.

Had to wait long time for agent to serve me, then another 15 min. While car was located. When to level where car was located, no signage no staff. Finally someone directed me in right direction, but there was no path. Garage was blocked with cars. I had to hold luggage over my head and weave through vehivhes for a considerable distance. Agent didn't say car was in aparticular space. I finally noticed it but could not locate space. I finally found a map and then had to carry my luggage overhead to get to it. What should have taken 15 minutes took almost an hour. Very very poor pick up experience, but drop off in Tucson was excellent

Easy and quick. However we were charged for fuel in error. We called customer service which saw the error and we will be receiving a credit. Thank you

They were able to get us into something that was available. They were not very nice and had bad attitudes and did not care about our situation to put us into something that met our needs.

I made a reservation that was not honored and wound up renting a car with a different vendor

Took over an hour to pick up car

Car was due back by 9:00 am on Sunday. I dropped keys in the drop box before the place opened at 8am. And yet you charge me a late fee? Seriously BS