Subaru Rentals in Phoenix from C$ 61

I had an awful time with the 949 W Camelback Rd Phoenixaz, Phoenix, AZ 85013 location. My flight was delayed so I was unable to pick up my car before the locations closing. So I called customer service the morning after, was told they would hold the car for 24 hours. I arrived at the location, they said that customer service is wrong and that they will not hold the car for more than 2 hours. So they gave my car to someone else and said they had no other cars that they could offer me. I called customer service again, they started by saying that this location had cars to rent and should hold the car for 24 hours. After some back and forth, they figured out that they actually had no cars to rent out in the entire city. Then they proceeded to tell me I can get a refund if I cancel an hour before, which is obviously too late and not helpful information at this point. I asked them what can they do for me as I prepaid, and would be leaving without a car. After some time on hold, the associate said that they would give me a full refund on my reservation and I would get it in 7-10 business days, as well as an email receipt confirmation. This was 4 days ago, I have not received an email confirmation, and am currently unsure if I am still getting this refund. I ended up spending over $200 in Ubers for the weekend, more than what I was spending on the rental car. I reached out to their customer service again, I pray that I actually get this refund.

Didn’t like a damn thing about Hertz they canceled my reservation cause they said I didn’t show up on time so I was without a car all weekend and my plans were destroyed because of that!!!!

Made a reservation and when we arrived to the hertz rental place which was 20mins from the airport (which we ubered to) they didn’t have a vehicle for us. The lady at the front desk said she tried calling us but never left a voicemail. I missed the call because i was just landing from my flight. I tired calling serval times but no know ever answered. The staff member was very unapologetic about the situation and didn’t offer any help, knowing we were tourist and weren’t familiar with the area. We eventually ubered to another rental place, Avis/ Budget 10mins down the road, where they were very accommodating evening without a reservation.

We picked up and dropped off at PHX airport. The whole experience was fast, easy, and customer service was great! The only improvement I would suggest is adding additional directional signage for drop off. It was a little confusing finding where to go

Free upgrade (to a BMW), great cars, great service and cleanliness, good value.

Navigating cancellation was very difficult as Kayak directed me to Sixt and Sixt told me I had to do it through Kayak. Then Sixt’s phone service told me to send an email and then the auto response to the email told me I had to call. Eventually I got a human to engage and they were unreasonably inflexible given the circumstances. Truly awful experience. I’m definitely blaming Sixt but I’ll also be cautious about booking through Kayak in the future too.