Find SUV Rentals in Santa Barbara

The staff was fantastic! Did not get his name but he was superior! He had been there a year& he us currently assistant manager! Tall very sociable knowledgeable person! Will try to get his name & send in to you!

Fast service, no hassles, good value

Everything was easy.

Gas prices! 😵‍💫

Showed up and they did not have the Ford a mustang car we reserved . At first they tried to offer an “upgrade” but that was a hybrid or Chrysler which is a joke. We ended up taking a Chevy Camaro. Car was filthy and covered in dust and bird poop. I returned the car full but they still charge me for 3 gallons of gas totaling over $35! It was a good deal for a sporty car but not worth the hassle and extra fees.

So easy and convenient to get a car a few steps away from the airport!

There was no car available when I arrived. So I rented a car with Budget instead.

This Hertz rental office is not at the airport. The car was rented at an inexpensive price, and we had no trouble with the car. The car had some chips and scuffs, and was not entirely clean. The people at the rental office were friendly, but not super efficient.

Hertz had no cars available to rent in the price range of my reservation. They wanted to put me on a waiting list for a car to come in before completing my reservation (how many hours?). I asked they upgrade me to an available car but they would not do without making me pay for the upgrade. Slimy bait and switch tactic. Not what you'd expect for a class company

Loved the Mustang. Perfect car for a California road trip. I had reserved a convertible, however, and because I arrived 6 hours after my reserved pick-up time, I had to settle for a hardtop. My fault (though I really had no idea about timing when I booked the trip months ago), but I felt a bit overcharged paying the same price as a convertible. Sure, Avis puts them in the same class, but obviously, convertibles are far rarer as leased vehicles and should cost more. That's life, I guess. My other comment is I dearly wish Avis rented vehicles with manual transmissions. I realize it's a dying breed because fat, lazy Americans only know how to drive automatics, but why encourage such sloth? Distinguish yourselves in the marketplace by offering a few sticks. At purchase, such cars are a bit cheaper anyway, and you can rent them for the same or more than an automatic, so it's win-win for everyone. Giving in to American tastes is just lowering the bar. These people still buy minivans and eat at McDonald's, and no one ever went broke underestimating consumers in this nation. All of which is to say, offer more manuals, please.

Seats could not be adjusted properly.

The line at the counter was long but the staff moved it quickly. It didn’t have a car that I reserved, so I took a Frontier compact truck. The price was good and the return at a different location in Southern California was easy and painless.

My rental car was not clean on the inside or outside. I’m not as concerned with the outside because I understand that’s harder to control, but I expected the inside to be spotless given the current state of the world. Instead, it was dusty, had sticky spots from a spilled beverage (I’m assuming), & dirt footprints throughout the car, such as on the passenger side (where I have not been sitting, or had a passenger). Additionally, there were no disinfecting wipes in the car for me to use to clean, which I’ve received in other rentals during the pandemic, so I had to use the ones I’d packed myself to clean the inside of the car to my comfort. It felt as if the car had just been dropped off by the previous renter, then handed off to me. I know there is a rental car shortage, & cars are in much higher demand right now as travel resumes, but as a renter I would hope that my safety is the highest priority! Adding this on top of what I paid for this rental car, I will not rent from Alamo again.