Find SUV Rentals in Richmond

Was cool

The cars brakes were squealing & vibrating when applied. The car smelled like smoke.

I never got the car. After waiting 2 hours I gave up and called Lyft.

Ensure vehicles are cleaned before rental.

Enterprise did a good job of servicing the rental.

Customer service was excellent during the pickup and drop off the car. Great employees!! Will just rent from your company for our family getaway weekends.

It was difficult to find in the airport, I was lied to about the deposit and given the run around when it was time for my refund. I wouldnt suggest going there and if you do make sure you have about $300 extra dollars more than the cost of your rental even though I was told it was $200 for the deposit. Good luck!

Really bad experience. The check in line at the Payless desk at Richmond Airport took close to 45 minutes as there was only one agent working most of the time despite having 20+ people on line. Once I finally got my car the interiors smelled of stale cigarette smoke and my car seat was still wet as it wasn't properly dried after the last cleaning. The agents working on the premise were extremely polite and friendly but they are under staffed and put in a very difficult situation. Senior management is setting them up for failure and it's not fair.

Insane wait time wrecked my day and vehicle was not what I reserved

We had until 1 am to pick up our car and we were infront of the car office at 12:30 am and they were closed,my wife and I had to take a cab and rent a hotel, come back the next day in a cab and pick up the car, I want to know who is going to credit us for the screw-up?

Alamo could start by telling customers up front that they charge a $300 deposit on top of what they charge for the rental. They could also actually cancel the reservation when requested instead of saying “It will cancel itself.” I paid up front for extra insurance that they also did not bother to address refunding.

Nothing at all wasn’t able to pick up the car because of information being withheld from me. Almost ruined my entire trip

I will not be renting from Avis again at least at this location as I waited 4 hours to pick up my vehicle. If anything I'd like a half of refund for the cost of the rental for that horrible experience. There's no reason then you had such a few staff members on with so many people in line to pick up vehicles

This was our worst experience -ever - with rental cars. We had a confirmed reservation before leaving Chicago for a 9 day trip to Boston, Washington DC, and Richmond VA. We only need the car for our Richmond leg of the trip. As we were in the Amtrak train station awaiting our train to Richmond, we received a text message informing us that our car reservation was cancelled because they didn’t have any cars available (supposedly because of some “accident”). We tried contacting Avis for a further explanation and possible alternative options. No luck! Our hotel reservation in Richmond was in a location that made trying to get around by walking impossible. We were there to visit our grandson who is attending the University of Richmond.. we were in Richmond fo 3 nights. We were able to use Lyft to get from our hotel to the school, but we wanted to do more in the way of sightseeing and visit colonial Williamsburg. We also needed a car for transport from our hotel to the airport for our return flight to Chicago and luggage storage between hotel checkout (11 am) and departure time (5 pm). So, all in all, Avis’s last minute cancellation of our confirmed reservation was nerve-racking and terribly distressing for us.

Price. My military granddaughter rented the vehicle for me since I was on VACATION to help her. However, when I needed to extend another day, I was not granted the discount 🤬🤬. The vehicle did not have even a drop of windshield wash and the inside of the windshield was horrendously dirty. Not really excited to rent from Avis again

Nothing. I will probably not use them in the future.

My plans were all in place and required detail and...as I was walking out the door to pick up my car(10 minutes away)...I was called and told that no cars of any kind were available at the off-airport location! Why did it accept my rental reservation and...at the very least...called the night before! Unforgivable and something I shall not forget!

The off site airport pricing was half the cost. I ubered over to the off site location and still saved money.

They gave me a car that had broken down the day before, without properly fixing it. So I experienced transmission problems while on a bridge with no where to pull over, which put us in danger. The only reason I know that the car had previous transmission problems because we somehow got assigned the same tow truck driver who recognized the vehicle from the day before. Dollar was seriously negligent. I will never be renting from Dollar or their parent company Hertz ever again because I cannot support a company who willfully puts their customers in danger.

I had family Covid and tried to rebook for May. Nonfundable. Not reschedule-able. Won’t be back. I am trying to reschedule for May but that was not an option. I tried to cancel to give you a head’s up and the lady said it will just show us as a no show. What kind of business is that?

Very easy and great rate