Find SUV Rentals in Reno

Vehicle had a very bad rotor which cause a great deal of vibration when breaking. This was unsettling since we were driving in mountain areas. I told the associates when I dropped it off about the problem. They said it would be taken care of. I hope they do!

Easy to get my reservation and my car and easy to drop off. Nothing to complain about.

Comfortable clean cad. Wish price to rent a larger car wasn't so high. It was the better price around.

The Branch Manager had very poor customer service skills. There was a miscommunication on insurance coverage, he did not want to help me resolve the problem. I asked him to call the corporate office together so we could find a resolution and he refused to do that. When I insisted we make that call, he threatened to call the police if I did not leave the office immediately. I have never experienced this poor level of service in a car rental office. I expected better from Hertz, and maybe it is a need for customer service training for that particular manager, but it is a poor reflection on a good company.

When I picked up my car from Reno, I was helped out by the operations manager. I did not get her name, but she went above and beyond in helping me. When I rented my car, I made the mistake of picking it up from Vassar instead of Reno-Tahoe international airport. When I approached the counter to pick up my car, she noticed that I did not have a rental scheduled to be picked up at the airport. Once I explained to her that I was with my wife and baby, she was willing to give me a ride to pick up my rental from Vassar and get me on the road. Once I picked up my car from the different Hertz location, I returned back to the airport. Thankfully, she was still at the Hertz counter and I requested to drop the car at the airport instead of the Vassar location. She went above and beyond again to assist me, and was able to drop the car off at the airport without any issues. I will be coming back to Hertz in the near future to get awesome customer service and for decently priced rentals!

Customer service was excellent.

Rented for $220 online. Pickup at 6pm, drop-off at 6pm. Enterprise calls to tell me they are closing early so can I pick up the vehicle earlier. I said yes since my flight was expected to arrive at 2pm. A triple delayed flight brought me to Reno at 4:45 pm. I tried to work with the airport car rental desk, but they were no help. They just wasted my time. Which allowed the Mill Street location to close before I arrived. The next morning the Mill Street location wanted to charge me almost double the price, $436, for the rental. So, after being of no help at the airport, closing early at the Mill Street location 15 minutes before I could get there and then acting like they were doing me a favor to give my the rental at the agreed price, I have no use for Enterprise anymore.

There were several young men working the process of picking up the car(s) and they had a really good, fast system in place. Really liked how they operated.

Overall, it was a really good experience!!!

Friendly staff at the Reno airport. They recommended an upgrade for a larger vehicle and were able to offer it for a much lower price than they initially quoted. The vehicle was almost new and very comfortable to drive. Drop off was easy and convenient.

Brand new Ford Edge, problems with eco drive, shut off while moving, all gauges & screen blacked out, dead wheel, couldn’t get eco drive to turn off. Car never should have been on the road. I booked online, and my rental cost doubled at the counter, very shady.

The upgraded us to a Mustang. Great service!! Me recommendation is to have your lanes more clearly marked so people know where to go for service.

Long line to get car after 10 hours of travel. Dropoff was great.

Easy to pick up if you know in advance you have to have a credit card for an SuV but not to just rent a regular card that's a dumb policy . . The staff was great I waited 3 hours trying to figure out how I was going to get home with out an vechile

The Customer Service Agent at the checkout desk in Reno was friendly, personable, and informative. :) I think the price paid for one day rental is a bit high these days.

Friendly helpful staff

Great price location fast and easy process

the gal at the storefront in Reno was so good and friendly. The guy at STS was equally friendly and it was so easy to pick up and drop off.

Car was trashed. Not clean, damage to the car that was done prior to me and wasn’t fixed

Eventually getting a new vehicle was the only thing I liked. This was by far the worst rental car we have ever had. The sticker in the upper left hand side on the windshield said the cars next oil change was due at 23,000 miles. There were over 40,000 miles on the car. The car wouldn’t engage into reverse right away. My father had the car in reverse, took his foot off the break and it rolled forward. The transmission shifted roughly. The car got stuck in literally an inch of snow. To get the car to move we had to drive with the traction control off (not ideal nor safe). It snowed again, and the car was terrible. Our whole trip out to the Reno/Lake Tahoe area was for skiing. I looked at the tires on the vehicle, both back tires (passenger side definitely worse) we’re both smooth as a baby’s bottom. The back passenger side tire literally had multiple holes in it, one of which the cords and threads of the tire were showing. I called budget and told them this, to which they responded they didn’t have any other vehicles. How is a rental car company content with sending vehicles in that condition out? And hearing from customers the unsafe conditions of the vehicle and basically just telling them tough luck? That baffled me. We easily could’ve gotten into an accident driving in the snowy conditions with bald tires, or easily had a blowout on the high way with the cord showing/hole in one of the tires. I was not content with being told tough luck, so I continued calling budget until someone was able to give us another car. I believe the girl I spoke to was Alyssa in the roadside assistance department. She was accommodating and told me she spoke to a manager at the Reno/Tahoe airport and they had a comparable car ready waiting for my father and I and to just go to the budget desk and say we spoke to her. We drove to the airport and we’re told by the workers they had no idea what I was talking about and had “no cars available” but they gave us another car. Overall I’m extremely dissatisfied with my experience with budget.

Waited over an hour and the single budget agent was not gaining as perfered customers jumped in front. Got online and reserved a truck at Enterprise and was checked out in 5 min. That’s my experience with Budget. Sidney Strauss

Budget had screwed up my check in information then tried to increase my price because they could not retrieve my original contract 300 dollars higher than my kayak quoted price I said something and was treated like I was doing something wrong had to be stern with them that this was not the contract price. Then they tried to give the the price of their insurance which was once again not the contract price.i said something to the counter worker and she said she couldn't handle me as a customer because everything she was doing wasn't to my satisfaction. when they lost my info tried to up charge and make a new contract. When I finally got a supervisor she was able to listen understand how to fix it and then finally gave me the price of my original contract. The really bad part is that manager stood right next to the counter worker never provided accurate help to the counter worker when asked and only seemed like she finally did her job because I had hard copies of my contract with me! And this took over an hour to check in and get my car then the gentleman giving out the keys wanted to talk story about his life more than I cared for and was delaying my vacation more!