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They didn’t have a car available for my reservation so they gave me a giant cargo van

Added facility charges that were not on agreed price.

This was a horrible experience. When reserving this car, I was asked what time I would like to pick up the car. I selected 6:00 pm the night before my work trip, thinking only times ACTUALLY available to pick up cars were shown. Imagine my surprise when I pulled up to Hertz only to find the location closed. I happened upon a Hertz employee leaving in his car and flagged him down. When I asked where after hours pick-up was -- he said they didn't have that service and that they were closed for the day. Oh...really? ME: "But -- I have to pick up a car for my work trip tomorrow" HIM: "Oh well, that's okay. We don't have any cars to rent anyway. Try again tomorrow." ME: ::Watches in the distance as he drives off:: This is ridiculous. I understand there is a car shortage, but if you SEE you have reservations on a day where you run out of cars, the reasonable thing to do is call and alert those people so they can plan accordingly. That's the most basic level of customer service I can imagine. I was able to track down a rental car, thankfully. But I won't use Kayak ever again and I most certainly won't use Hertz -- both have proven unreliable.

Everything was perfect. We were in and out super quick and customer service was phenomenal. I would definitely reserve a vehicle with them again.

As always, Enterprise is a pleasure to rent from. The office staff at RDU airport absolutely rocks!

Great service from guy at reception. Maybe the rental rare for the GPS was a little high, but that's a minor caveat. Decent car. We'd booked a car that was a little smaller than we thought and a slightly larger one was offered. Excellent service.

My car reservation was unfulfilled by Budget despite receiving multiple notifications my car was reserved. I went to pick up my car and they didn’t have a car for me or help me find another car in the area. However, I was able to use a different car rental service and Budget awarded me a 3 day voucher for a free rental . All the Budget staff were friendly and professional.

Generally the overall rental experience was really great. Only the price was far too much in my opinion (roughly USD 130.00 per day for 6 days). Apart from that I'd totally recommend it again

I was able to book online and drove 45 mins to the rental place only to be told they didn’t do same day rentals

1.) The vehicle was very dirty. It had not been cleaned, vacuumed or anything. There were cigarette ashes all over and a cigarette butt on the driver's floor mat. Soda was spilled in the rear cargo area, etc. etc. 2.) There was only 1 employee working at the time of pick-up, so he could not inspect the vehicle with us. I had to take pictures and finally went back inside and insisted that he come outside, which he did. (I do not remember his name, but he was very good. In fact, he was the only good experience we had with this rental.) 3.) Florida license plates expired in June (06/22), I suffer from severe anxiety and had to drive an illegal vehicle on what was supposed to be a relaxing vacation. 4.) Vehicle needs front and rear brake pads and rotors. It nearly vibrated us out of the van when applying the brakes going down the mountain. I was actually afraid it was not going to stop a couple of times. 5.) This was my first rental with Avis and it was not a good one. 6.) I called Customer Service about the dirtiness and the expired tags, before I knew the brakes were shot. The customer Service representative agreed to refund me $100 from the Total. This refund has not yet hit my credit card account. 7.) In summary, I paid $404 to rent a dirty minivan with bad brakes that was illegal to drive on NC roads with expired tags. I fulfilled my contractual obligations, but Avis did not.

nothing The Avis rep from the location I reserved a car at 3 weeks prior called me at 6:05 pm the night before I was to pick up my car to tell em the location "had no cars". She said I would have to modify my reservation to pick up at another location. I tried the number she gave me and when i selected Modify Reservation from the menu I got an error message and then the call disconnected. I did this 3 times and then tried to call the original rep back and got no answer. Extremely frustrated, I called the customer service number back and chose make a reservation in hopes to speak to a human being. The agent and supervisor i spoke to connected me to a customer service rep named Juan in California who modified my reservation but couldn't 100% confirm a car was available because the location was already closed for the night. This meant I would be flying in to Raleigh North Carolina needing a car to complete the last 2 hours of my trip to another town without even knowing that I had a car available. I wound up canceling my reservation and my girlfriend had to take a day off work and change her schedule around so that she could come and pick me up and know that I was not stuck at the airport 2 hours away. Avis has incredibly poor customer service. It is unbelievable that a reservation can be made for a car and every single attempt to make sure that a car is available for a person is not made. Wiith multiple locations in a city, that agency should have done whatever it took to get a car to the location my reservation was scheduled. This experience was just awful.

One hour and ten min wait time to pick up the car.