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Very unprofessional service...

The car was great, the problem was when I went to pick up the car, I came at 420 for my 5 o’clock appointment. Rather than giving me the car, I had to come back at 5. The other person who had the car was 20 minutes late. There has to be a better system. And I got the original car that was sitting in the lot.

No a thing

The staff was kind and friendly.

Pick up at Atocha station - Difficult to realize that the pick up is on the parking lot and not at proper Atocha Station - 3 ppl were at the counter but only one was attending customers (There is still a sign on the door that only one customer is allowed a time inside) - Information about refilling the car with petrol at time of return was first confusing. "The message was "our rate of Euro 1,20 is cheaper than at regular petrol stations". The detail that the charge would be the costs of a full tank instead of the actually used petrol was explained in detail when I asked the employee to repeat this information again - When I got to the car, I realized many scratches on the vehicle, especially on one side at the back. This was not adressed to me. I asked another employee who walked by if this is normal and that none had pointed this out? Hi responded "Didn't you sign the contract?" I should check there to see if this damages are noted down. I looked in my inbox but the electronic email had not arrived yet, therefor I went back to the counter to lign up behind another customer. When it was my turn, the employee looked for the the information and explained that there is a "code" of several numbers that protocol various damages on the car, so everything is ok but I should still take photos for documentation.... -- Return Barajas The service at the return at Barajas was professional, quick and the person received me with a big smile as well!

Got a brand new Alfa Romeo Tonale when I booked a midsize. Couldn’t be happier with the experience.

They were amazing

There was no car. Apparently all the vehicles listed were not in actuality there. No corresponndance between Sixt and myself to alert me to this prior to arriving at the branch.

Both Salvador and Silvia were amazing. Really good costumer service.

If I have to leave a deposit, I would like to know its exact size BEFORE buying the service. I had to cancel because I didn't have enough money freed, and even when I cancelled almost immediately I was billed the full rental. I will not trust Centaur ever again

I have rented cars throughout many countries in the world and this has to be the absolute worse experience of the last 35 years. I had booked an SUV, but the SUV had a bad sensor so I could not take that vehicle. Instead, they gave me a small sedan (Corolla). When I asked for another SUV because that is what I paid for, they said that it was big enough and had no other SUVs available even though I saw several in the parking lot. They charged 50% fee of total rental for 1 day in France which was never disclosed when booking. The 50% of total rental did not include insurance or anything else so I was still responsible for any damage, so the extra fee was a complete money grab. What was I to do as it was too late to book a vehicle with another company in another country? The only positive was the fast return of the vehicle.