Find SUV Rentals in Burbank

Bad

Everyone we came in contact with was amazing. Scott, Chrystal,

I booked a car through kayak/priceline and when I went to pick up the car the car wasn't available. The car I booked was a full size hybrid type. Instead of being able to offer me that car, the other option with similar gas mileage was an economy car. However, this car was an additional $20 a day which doesn't make any sense. Not to mention the car is in terrible condition making the additional $20 a day a slap in the face

I booked my car through Kayak who took me to the Priceline site to book at car at Dollar Rental Cars at the Burbank Airport. When I got to the Airport, with my happy notice from Priceline congratulating me about my rental, the Dollar people could not find my reservation in their system. I showed them the confirmation but it made no difference. They, along with the other car rental agencies had NO cars to rent. We were essentially stuck. Thank you for nothing Kayak and Priceline. It appears whatever you were to communicate to Dollar never got there. Very disappointed. My advice to people looking to rent a car is, you can use Kayak to check prices but to book directly with the Rental Agencies. You just can’t trust these intermediaries.

It was late when we arrived - the signs at Burbank were very clear that I would need to visit the Hertz counter to get the key to the car.

pick up took way too long and was confusing

I didn't even get my car because the line was too long and it was making me late for my appointment. I ended up calling an Uber so it was a total waste of money.

return instruction

at drop off is bad, never received a mail with changes an another charges, drop off site was not clear, is poor assistance for this action. BAD VERY BAD

Easy and relaxing to pick up a car at Burbank (Bob Hope) Airport No LAX crowds or chaos!

Horrible wait to get the car - over an hour. So bad that I rented through enterprise while waiting in line and got my car from them faster. Terrible customer service.

The car smelled like a smoker had used it before I received it. There was a considerable amount of “charges” deemed as “tax” when I dropped off my vehicle. $46 was charged and the attendant could not tell me the reason behind the charge other than it was a tax. Also, they charged me for gas when I had filled the tank to full before I dropped the car off. If I had not asked for a receipt- this price gauge would have remained in my bill. I will not do business with Avis/Budget again and I will be reporting to the BBB. I was shocked that in these difficult times this rental car company is price gauging people with no reason- there are plenty of cars available to rent at this location and the customer service and attendant were less than accommodating or pleasant picking up and dropping off my vehicle.

Quoted an extra day at $73, then charged me $230. Stains on seats. Horrible customer service. I’ll never use them again.

The agent was professional and friendly. The car was reserved and ready.

Car was clean and affordable. It was supposed to have a full tank of gas and it seemed it did until I pumped gas on it that I realized when we picked up it was 100 miles less than full.

Reservation was not honored