Total rip-off! For our drive back to San Francisco, we rented a car for 5 days. The make and size of the car was unimportant to us, which is why we chose a "Supplier‘s Choice". However, we wanted a gasoline car and NOT an electric car. So we transferred a deposit of $180 before the trip (in the confirmation email we just had to pay a pick-up balance of $85.13). When picking up we had our big surprise. According to Thrifty, we have selected a Manger Special, behind it is an electric car that is not apparent to a renter. Only a „C“ in the Car Rental Confirmation Number that is the evident according to Thrifty employees. An upgrade to a gasoline car cost us $30/day (cheapest option, initially the employee wanted to sell us an SUV for $65/day). In addition, we had to book an insurance, otherwise we would not have gotten the car (additional 125$), although we are already sufficiently insured in Germany. For the rental car that we had previously rented with friends, this was not necessary. After we were already completely overcharged, we accepted a „Vehicle license fee“ of 7.65$, but totally unnecessary for the highway 1 drive back to San Francisco (what he know already by our discussions). The whole thing cost us then 470.37$ (instead of 85.13$). We won‘t accept it, but we had no other choice as we booked already the entire trip back to San Francisco! Never again will we rent a car through KAYAK or Thrifty. Note at the end: The employee only meant that many fall for this trick and end up accepting an expensive upgrade!
