Air Canada

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Contact details


Reservations: 1-888-247-2262 / Customer Service: 1-514-393-3333


Email: Unfortunately, the airline does not supply email support at this time.

Mailing Address:
P.O. Box 64239, RPO Thorncliffe
Calgary, Alberta Canada T2K 6J7

Social Media: Air Canada does have a Facebook page of the same name. This encourages communication between customers and the company. It keeps people up-to-date on current happenings. There is also a Twitter account, @AirCanada, that offers similar information. For free discounts or special offers, customers are encouraged to follow @ACFlightOffers. For others who prefer Google+, Air Canada also offers a site to follow. To view videos and demonstrations of new planes or other related information, it is possible to watch Air Canada on YouTube. Also, the airline hosts an Instagram account that shows posts and pictures as well. Finally, there is an Air Canada Official Pinterest account. This gives a collection of images dealing with travel, aviation, and the company’s history.

Mobile Airline Apps: The latest technological advancements include mobile apps that allow customers to gain information. Air Canada offers an app for iPhone or other Apple products, Blackberries, Window-based devices, and Google Play. These apps act as a travel companion to book flights, check-in, find a flight, track cargo, share itinerary information, and much more.

Air Canada Check-in

Air Canada advises passengers to review travel dates and times before leaving for the airport. Travellers must have government-issued photo identification to board an Air Canada flight.

Flight Status Information: To track flight status information, it is possible to call the automated system at 1-888-422-7533. The airline also offers a Mobile Notification Service.

Weather is the most common reason for flight delays and is out of the airline’s control. However, when the airline is responsible for delays, passengers will be compensated.

Air Canada baggage allowance

Baggage is always a concern when traveling. Each passenger is allowed one standard article and one personal item. Standard items include a small suitcase, laptop, shopping bag, purse, camera bag, small musical instrument, or small piece of sports equipment. Mobility items are always allowed as well. Maximum size for a standard items is 23cm X 40cm X 55cm and under 10kg. The personal items must measure under 16cm X 33cm X 43cm and weigh less than 10kg. Sharp objects are always prohibited.

There are a few rules for checked bags. Maximum weight per bag is 23kg, and size must not exceed 62 inches for total linear dimension. When flying within Canada, the first bag is usually free. The second bag will be charged $20. For customers traveling between Canada and the U.S., the first bag will cost $25, and the second bag will cost $35. Fees differ for international flights. The airline is not responsible for fragile luggage, so passengers should plan accordingly. When baggage goes over the allowance, fees are imposed.

Air Canada legroom

With executive and premium class seats, passengers will have more legroom that standard economy class.

Pre-arranged seating

Travelers often have a seating preference when flying. Passengers may select seating when booking a flight online. There are standard and preferred seats available. Preferred seats offer more legroom than standard Economy class. These seats are located in the first few rows of the plane or the exit rows. A small fee is imposed for reserving preferred seating.

Passenger change details

It is possible to make a booking change through For up to two hours before departure, eligible flights may be altered for flight time, departure, destination, seat assignment, upgrade, or cancellation. Beyond 24 hours of purchase, most tickets are not refundable. However, it may be possible to recoup some money minus a refund penalty. At time of purchase, it is possible to select a fully-refundable fare, which should return all cost.

Child fares

Many times, passengers travel with children. An infant under two years old may fly for free when sitting on the lap of a paying adult. During international flights, other fees may be imposed. Children between age two and 12 usually pay for a separate seat and will be charged an adult fare rate.

Senior fares

When seniors fly Air Canada, certain discounts may apply. Normally, a 10 percent discount will be taken off the base fare. People with disabilities will receive special services as well. For example, staff will supply help with registration, boarding, storing baggage, and assistance with food.


For a fee starting at $50, pets are allowed on Air Canada flights. Small animals under 10kg may be kept caged in the cabin. Caged pets up to 32kg may be placed in the checked baggage compartment. Pets will need to be registered in advance.

Carrying musical instruments

Air Canada will try to assist passengers with smaller instruments (like violins) by allowing them as a carry-on item, as long as it can be stored in an approved area. Standard baggage allowance applies.

In-flight service

While in the air, a passenger will receive numerous services and refreshments. All seats enjoy personal touch screen televisions. These display maps, movies, and other options. The newest planes include upgraded entertainment systems as well.

Air miles

To accumulate discounts and rewards, passengers can sign up for the airline’s Aeroplan Miles program, which allows travellers to accrue miles based on their travel. Air Canada flies to 15 domestic and 81 international destinations in England, the United States and Asia.

Airline food link

Delicious food is offered on Air Canada. Normal flights to the U.S. and Canada in Economy class are fed from the OnBoard Cafe menu. This includes numerous snack and meal options. Business class can expect gourmet meals with fine wine. Special meals are available on all flights but must be ordered 18 hours in advance.

In-flight magazine

EnRoute is Air Canada’s in-flight magazine. It includes travel essentials and information about art and in-flight entertainment. Passengers will learn what is available on the plane and at various destinations.

Airline overview

Air Canada is the largest full-service airline in the country. It provides flights to various locations in Canada, between the U.S. and Canada, and most major international destinations. The following information will help a person learn more about the airline, its policies, contact information, and flight status.

Parent Airline: Air Canada is owned by ACE Aviation Holdings. The airline operates the highest number of non-stop flights between the U.S. and Canada. It contains hubs in four major Canadian cities including Calgary, Toronto, Vancouver, and Montreal. Major cities in the U.S. include New York, Chicago, Boston, Washington D.C., California, and Florida. The airline also offers access to numerous international destinations as well.


•Does Air Canada Charge for Carry-ons?
Each passenger is allowed one free standard article and one free personal article. Dimensions and weight limits are discussed above.

•Does Air Canada Offer Online Check-in?
One of the easiest ways to check-in with Air Canada is over the Internet. Online check-in is available 24 hours before a flight.

•Is There an Air Canada Frequent Flyer Program?
Yes, Air Canada and its 27 Star Alliance members offer customers the ability to earn travel points through the Aeroplan Miles Plan.

•What are Air Canada’s Business Class Benefits?
Business class offers customers additional comfort, entertainment, and food. Each passenger receives a large touch screen television, individual power supply, premium wine and food, personal work station, and much more. Priority service includes access to the Maple Leaf Lounge, extra baggage allowance, and priority check-in and boarding

•Where Can I View an Air Canada Route Map?
Recently, Air Canada has released an interactive route map. This allows passengers to customize search results.

This information is subject to change. Please confirm all fees and details with your airline before booking.

Air Canada was last modified: May 2nd, 2017 by Brittany Dietz
Author: Brittany Dietz (276 posts)

Brittany has travelled to London, France, Germany, The Netherlands, Mexico, The Caribbean, Canada and all over the U.S. She's passionate about travel and has big plans for future trips! Brittany is a Content and Social Media Executive at Cheapflights.