Lexus Rentals in Houston from C$ 81

Nothing. You did not have my car reserved.

Representative in Houston was really rude and unprofessional. Didn’t follow the protocol, he just told me to sign the contract (didn’t go over what the contract) and to make sure the gas tank was full when the car was return.

Everything was great except for the attendant when I was leaving garage. I was leaving & bcse she wanted me to go to a different exit than the one I was at csed me to scratch the truck tht I had. She was just rude & seen me gttn rdy to hit the pole but wldnt even warn me or say anything. Not customer friendly @ all!!!

Got to the rental center at IAH and the line for Dollar rentals was over a 100 yards long. I stood in line for 90 minutes and only moved a few feet. They had two staff on duty. I had to get to an appointment so was forced to abandon my prepaid rental and take an Uber. Totally unaceptable and a rip off.

They charged me for things I did not want! Crooks

Everything was great except the person who checked me in. He was extremely rude without any reason, as if I were not a customer who paid for the car. He was loud and with a scolding tone when I handed him my driver license and debit card. My driver license is broken from the top, so he started playing with it with his hand causing it to get worst. When I calmly asked him to just take the information without tampering with it, he said good luck if they allow you out of the lot. When he took my debit card, he told me about the security deposit in a demanding way, as if I didn’t use it before or I didn’t know the process. I kept my calm in order not to complicate things, I asked my kids to go sit at the back benches so they don’t have to witness his disrespectful manners, and I walked away to the lot after he finished the transaction without commenting. I understand he probably had a rough day, and I hope this is not the case every day because it affects sales of the organization in the long run. Except him, everything else went smooth.

Counter was closed, could not collect car, had to rent elsewhere

Everything could be better. I was forced to buy extra insurance for 700 usd which I didn’t need. Car is poor and the breaks have technical issues

Awful. Rude staff at Aisport. Insisted I HAD to prepay with fuel and aggressive sell on unneeded insurance. Found an Air Tag tracking the car!!!

Counter service was relatively quick (for a rental car, that is!) and we were upgraded to an electric vehicle at no additional charge.