The Avis office in Banff was suppose to open at 8:00am on the morning of our pick-up, but the one person operation did not show up until 10:00, and by then there was a waiting line 10 deep. We were then told that our car would not be ready until 11:30am, and by the time we left with our car it was almost noon. There were no apologies from the Avis gentleman who was so late in servicing us. He also charged us a higher rate than what we had in writing. I now need to resolve this with Avis!