Virgin America

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Contact details

Telephone: 1-877-FLY-VIRGIN.

Virgin America Check-in

When travellers arrive at the airport, they may check in via a kiosk or the Virgin America desk. The airline also offers online check-in 24 hours prior to a scheduled flight.

Virgin America baggage allowance

Up to 10 bags can be checked for $25 each.  First-class and Select Members can check their first bag for free.

Virgin America legroom

Seat Pitch: 81 cm.

Pre-arranged seating

In order to accommodate the seating preferences of all travellers, Virgin America allows travellers to choose a seat online or via phone. Seating arrangements can be changed by accessing an online itinerary as long as there are still seats available on the flight.

Passenger change details

Changes that involve refundable tickets do not require travellers to pay a fee, but changes with other tickets are subject to a fee of $100 for changes within a main cabin and upgrades.

If a traveller selects a cheaper flight when changing flight details on a refundable ticket, Virgin America will issue the difference in flight prices in the form of a credit for future travel.

Child fares

Since Virgin America is considered to be a discount airline, there are no special fares available to children or military personnel. However, there may be discount codes available from time to time which allow everyone to enjoy reduced prices.

Senior fares

There are no discounts available for senior citizens.


Pets are allowed on Virgin America flights, but some seats may not accommodate pets. Travellers are not allowed to check their pets as baggage, and an appropriate pet carrier that is safe and properly sized must be used.

Carrying musical instruments

Virgin America’s standard baggage rules apply, but a seat may be purchased for a large instrument. Reservations should be made in advance for a checked instrument that may exceed dimensions. A fee is added for extra weight or length.

In-flight service

Passengers may pay a fee to enjoy satellite television services and games while on a flight, and food is available for purchase on many flights.  WiFi is also available on some flights.

Air miles

Virgin America offers an air mile program known as Elevate, which allows travellers to earn points and rewards.

Airline overview

Initially named Virgin USA, Virgin America began operations on August 8, 2007. It began as a discount airline offering international service. The primary hub is San Francisco International Airport and the airline is headquartered in Burlingame, California.

Virgin America is partly owned by Richard Branson’s Virgin Group, which consists of companies that sell everything from food items to music. The Group is headquartered at Gatwick Airport near Central London.

Author: Brittany Dietz (230 posts)

Brittany has travelled to France, Germany, The Netherlands, Mexico, Canada and all over the U.S. She's passionate about travel and has big plans for future trips! Brittany is a Content and Social Media Executive at Cheapflights.