Founded in 1996, WestJet is a Canadian low-cost airline providing scheduled and chartered flights to around 100 destinations in Canada, the United States, Europe, Mexico, Central America and the Caribbean. It is the ninth largest airline in terms of passengers carried in North America, operating an average of 425 flights and carrying over 45,000 passengers per day. The airline is headquartered near the Calgary International Airport. Prices below are listed in either CAD or USD. US $1 is equal to approximately CA $1.25.
- Telephone: 1-888-937-8538
- Website: westjet.com
- Mailing Address:
22 Aerial Place NE
- West Jet on social media:
What are WestJet’s check-in options?
Flying with children
Seating for infants and children
Flying while pregnant
Disabled access and medical equipment
Pets and service animals
You can check in within 24 hours of your flight over the online check-in portal or at an airport kiosk. Boarding passes are issued once you’ve checked in and you can present your boarding pass either in printed or electronic form at security. Before you head to the departure lounge, check our guide to 10 things to do before your flight.
Econo or Flex fare passengers can choose to upgrade to Plus, enabling them to enjoy advance boarding, extra leg and elbow room, as well as a selection of onboard food and beverages including beer, wine and spirits. More information about the airline’s Plus upgrade option can be found here.
Flying with children
Children under age 2 at the time of departure are considered infants who may travel on your lap or another nominated passenger over the age of 12. You do not need to purchase an extra seat for them unless you choose to. Note that you will need to appropriate identification for your infant and that only 1 infant is permitted per passenger over the age of 12.
We have a helpful guide for flying with children.
Seating for infants and children
On flights to the United States, note that you are required to pay the U.S. Department of Agriculture APHIS fee as well as the U.S if you plan to travel with your infant on your lap. Alternatively, you can reserve a seat for you infant at full adult fare if you have the proper child seating device. It needs to be approved for air travel and you will need to be familiar with how to fit it to the airline seat yourself. You will need to purchase a seat for your child once they are older than 2 years of age.
WestJet offers 2 programs for unaccompanied minors. The unaccompanied minor service is mandatory for children aged between 8 and 12 traveling on their own and optional for those who have had their 12th birthday but have yet to turn 18. If your child is younger than 8 or requires special assistance, then the guardian fare program is offered to parents or guardians to accompany children at a reduced rate if they return immediately to their departure city. For reservations and more information about the guardian fare, call the airline. To request unaccompanied minor travel, you will firstly need to complete the airline’s online form. The airline will reply within 24 hours, after which you will have 24 hours to confirm your reservation and to pay the unaccompanied minor fee of $100 per direction.
We have a helpful guide for kids flying solo.
Flying while pregnant
If you are an expectant mother more than 36 weeks into your pregnancy, the airline recommends that you check with your physician or midwife before traveling. Otherwise, travel is permitted up until the 36th week. The airline also offers expectant mothers the chance to reserve an aisle seat for a small fee to allow movement during the flight.
Here’s our guide to flying while pregnant.
Information on WestJet’s group bookings can be found here.
Disabled access & medical equipment
The airline offers a One Person One Fare program within Canada for guests who require additional seating because they are disabled or disabled by obesity. Here 1 person may fly with the passenger to attend to their private care over and above the care WestJet’s personnel can provide on board the aircraft. This service is not available to those who require a personal attendant at their destination but not in-flight. If you require the use of a wheelchair during the flight, you can order this during your online booking or by calling WestJet. If you are taking your wheelchair with you, all battery powered mobility devices, including wheelchairs, power scooters, and collapsible mobility devices require special handling. You can find more details about restricted items here.
Pets & service animals
If you plan to take your pet with you on the flight, you will need to contact the airline. If your pet is cleared to fly, a pet kennel fee shall apply for pets traveling in the cabin or as checked baggage. An empty kennel or a pet in a kennel will be counted towards your carry-on baggage allowance – either as a personal item or a carry-on item. The table below outlines the current fees associated with pet travel.
- In the cabin (carry-on): $50-59.00
- As checked baggage: $75-88.50
- On their own (as cargo): please contact WestJet Cargo at 1-866-952-2746.
You will need to request a space for your pet at least 48 hours before your scheduled departure. Since the airline limits, the number of pets permitted on each flight, if you check in without requesting space for your pet or pets, you may not be permitted to travel with your pet, and WestJet cannot assume responsibility for pets that are not accepted for travel. To add a service animal to your travel plans, visit the airline’s service animals page.
We have a helpful guide to flying with your pet.
What are WestJet’s baggage allowance limits and fees?
Carry-on Baggage Allowance
- Personal item 16 x 6 x 13 in. Examples include but are not limited to a:
- Briefcase or purse
- Garment, diplomatic, consular or camera bag
- Laptop computer
- Small musical instrument
- Sports ball
Items which do not fit into the sizing device at the airport or exceed the carry-on allowance will be placed in checked baggage and applicable baggage fees may be collected.
Checked Baggage Allowance
Extra and overweight baggage charges
The charge for each overweight and/or oversize baggage piece is CA $75-88.50. For more information, click here.
Musical and sport equipment
The maximum length for any sports item carried on WestJet flights is 118 inches. A complete overview of sporting equipment sizes and fees can be found here. Note that fees can also be combinable if an item is deemed to be overweight, oversized and a second item, where all 3 fees shall apply. Your sporting equipment must all meet the airline’s packing requirements. For additional packing instructions, or to receive more details related to sporting equipment, you can contact the airline.
What additional fees does WestJet charge?
Here’s a full look at WestJet’s assorted fees.
Flight cancellation policy
You can change or cancel your flight at no charge for 24 hours after you make your original booking. This excludes flights departing within 24 hours of the booking. You can also change or cancel your flight(s) up to 2 hours before your scheduled time of departure for a fee and/or difference in fare. Full details are here.
- Trip cancellation and interruption
- Loss/damage to baggage and personal effects
- Baggage delay
- Emergency medical
- Flight and travel accident coverage
More information and booking details can be found here.
What amenities does WestJet offer?
WestJet offers a new wireless entertainment system that includes an in-flight connection to the web, permitting you to access the net over your device on selected flights. Fees range from $4.99 to $16.09.
Seatback monitors for a new entertainment system are also available on selected flights. All 737 aircraft are in the process of being equipped with WestJet Connect – a wireless streaming server showing over 500 hours of free movies and television episodes, as well as 3 channels of live streaming TV. This is a paid service, with fees ranging from $4.99 to $16.09.
WestJet offers a free beverage service on all flights lasting more than 70 minutes. It includes a selection of soft drinks, juice, coffee or tea, as well as a choice of a sweet or salty snack.
On most flights lasting more than 1 hour and 40 minutes, snacks can be purchased through WestJet’s Buy on Board program. View the menu.
Seating and Legroom
If you are an Econo fare passenger and would like to pre-book your seat, you can do so at the rates listed below. Flex fare guests receive free seat selection for regular seats for bookings made after January 17, 2017. Fees also apply if you plan to book an exit row seat.
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WestJet has partnered with airport lounges in the airports listed here.
Frequent Flier Program
WestJet also offers a frequent flyer program called Rewards. Members can benefit from exclusive discounts to select destinations and the ability to get 5% back on vacation packages. Full details of the plan can be found here.
What are WestJet’s policies on missing or damaged luggage?
Delayed, missing or damaged luggage
If your luggage is lost or delayed, you will need to report it to WestJet within 30 days of your flight’s arrival. A WestJet representative will then create a delayed baggage report for you. If your baggage is not recovered within 5 days of lodging the report, the company’s Central Baggage team will take over the search.
Compensation for baggage
For flights within the Americas, you will be reimbursed up to $100 CAD/USD for the first 48 hours while your bags are delayed. After this period has elapsed, you will be authorized to be reimbursed a further $150 to a total of $250. If after 21 days your baggage is still not found, you will be reimbursed up to the equivalent of 1131 special drawing rights (approximately $1,800 CAD depending on currency fluctuations) in replacement value for your baggage. More information about this can be found here.
- WestJet employs more than 10,000 people and has a fleet that includes 3variants of the Boeing 737 Next Generation as well as Boeing 767 aircraft.
- In 2006, WestJet’s scheduled flight outside Canada and the US went to Nassau in the Bahamas.
In 2013, the airline carried over 18 million passengers.