Porter Airlines Flights - Useful Information for Flying with Porter Airlines

Porter is a regional airline serving the North America market. It was founded in 2006 and currently flies to 24 destinations in the U.S. and Canada. Its fleet consists entirely of Bombardier Dash 8 Q400 aircraft. It’s headquartered at the Billy Bishop Toronto City Airport and employs around 1,000 staff.

Contact details

Telephone
Toll-free: 1-888-619-8622
(US): +1 416-619-8622
Website: www.flyporter.com
Customer Support & Contact: www.flyporter.com/customer-service/help-contact
Fare Options: www.flyporter.com/book-travel/our-fares-and-fees/our-fare-options
Mailing Address:
Billy Bishop Toronto City Airport
Toronto, Ontario, Canada
M5V 1A1

What are the Porter Airlines check-in options?

Online check-in
Seating for infants and children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Online check-in

You can check-in online here. After checking in, your boarding pass will be sent directly to your mobile phone by email. You can either save it to your Passbook app or save the QR code for scanning at the airport. Before you leave the house, be sure to check out our guide to 10 things to do before your flight.

Seating for infants and children

If you do not plan to fly with your infant on your lap, you must bring your own infant car seat as the airline does not provide them in flight. You will need to reserve a seat on the flight at an adult price for your child. Reservations cannot be made online so you will need to call +1-888-619-8622 to make a booking. Note that infant car seats carried on board a flight need to be approved for aircraft by either the Canadian Motor Vehicle Safety Standard (CMVSS) 213 or 213.1 or the United States Federal Motor Vehicle Safety Standard (FMVSS) No. 213.

Flying while pregnant

Expectant mothers may fly up until 36 weeks of their pregnancy without a medical certificate, although having one ready is recommended to prevent delays at check-in. From week 36 to 38 a medical certificate is required that has been issued within 48 hours of the departure flight. Air travel is no longer permitted after the commencement of the 38th week of pregnancy. Here’s our guide to flying while pregnant.

Group bookings

You may inquire into group bookings if you plan to travel as a party of 10 or more people. You can get a group travel quote and potentially a discount here. Special requests can be made on the form as well, including grouped seating arrangements.

Disabled access and medical equipment

You can contact Porter at disabilityassistance@flyporter.com or 1-888-619-8622 to query into receiving special assistance. You will need to do so no later than 48 hours before departure. Such services include:

The use of portable oxygen concentrators in flight
Additional seating for a personal attendant or yourself
The transporting of a battery-powered wheelchair or mobility aid

The carriage of your wheelchair or mobility aid is free of charge. Note that storage of wheelchairs in the passenger cabin is not possible and that chairs need to be less than 56 x 50 inches in height and width respectively to be carried in the cargo section.

We also have guides to flying with disabilities and travelling with medication.

Pets and service animals

Pet travel is restricted to house cats and small dogs that weigh no more than 20 lbs (including the pet carrier that does not exceed the dimensions of 22 x 16 x 9 inches). Porter allows only 2 pets in the cabin on any given flight, so you will need to reserve space for your pet at the time of booking or call 1-888-619-8622 no later than 24 hours before departure. You will not be able to check-in online if you are traveling with your pet and must see a customer service agent upon arrival at the terminal. Note that pets must remain in their carriers from the point at which they undergo security screening until you arrive at your destination.

Check out Cheapflights.ca’s guide to flying with pets.

What are Porter’s baggage allowance limits and fees?

Carry-on size
Checked luggage size
Extra and overweight baggage charges
Musical and sport equipment

Carry-on baggage allowance

Two items of carry-on baggage are permitted, free of charge, per fare-paying passenger. The allowed dimensions are as follows:

Carry-On Maximum Weight Maximum Size
Standard Article: 20 lbs. 22 x 16 x 9 inches
Personal Article: 20 lbs. 33 x 13 x 17 x 6 inches

If your carry-on is overweight or oversized, it will be checked at the gate for a fee. Carry-on baggage is limited to 2 pieces.

Checked baggage allowance

The checked baggage allowance depends on whether you have a Firm, Flexible or Freedom ticket, and whether you book online or at the check-in counter. Click here for an overview of Porter’s checked baggage allowances and any respective excess baggage fees. Note that Porter only accepts debit or credit payments at check-in and the gate (no cash) if you do plan to bring extra baggage over and above the weight or size restrictions.

Musical and sport equipment

You can carry sports equipment with you as part of your free or purchased checked baggage if it is packed appropriately and meets the size and weight restrictions. Items that exceed the standard dimensions will incur an excess baggage surcharge. Items above 70 pounds and/or 80 inches (combined length, width, and height) will not be accepted for transport. Gold bags must weigh less than 50 lbs to be included within the single piece of checked baggage allowance. Note that the carriage of bicycles is charged at a flat fee. More information about specific kinds of sporting equipment can be found here.

What additional fees does Porter charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees

Most of the airports in Canada serviced by Porter have their own Airport Improvement Fee (AIF) that is added as a surcharge to your ticket. Porter’s fees and taxes can be found here: www.flyporter.com/book-travel/our-fares-and-fees/fees-taxes-charges

Flight cancellation policy

You can cancel your ticket at no charge if the cancellation is made within 24 hours of the booking. Other fees are delimited by the ticket class Firm, Flexible or Freedom. Here’s a full overview of Porter’s optional services and fees.

Travel insurance

Travel insurance for Porter Airways is underwritten by RBC Insurance. Three standard insurance options are available, including non-medical, classical medical and travel only within Canada. A fourth Deluxe option is also available for passengers aged 74 and under. This includes:

Emergency Medical
Cancellation & Interruption (Interruption only if you have selected the ‘no cancellation’ option)
Baggage & Personal Effects
Flight Accident
Travel Accident

For more information, and to receive a quote, click here.

What amenities does Porter offer?

In-flight entertainment
Food
Seating

In-flight entertainment

Check with the Airline directly for more information.

Food

Complimentary snacks are offered in-flight but meal requests are not catered for.

Seating and legroom

If you would like to change your booking to a specific seat, you can do so on a Firm fare reservations for a fee. There are no additional charges for Flexible or Freedom fare reservations. Premium seats, those located at the front of the plane, can be reserved on Firm fare reservations. Premium seat bookings made on Flexible and Freedom fares are charged a fee. If you do not reserve a seat, one may be assigned within 24 hours of scheduled departure. For specific information on fees, please refer to Porter’s Optional Services & Fees page.

What about missing or damaged baggage?

Delayed, missing or damaged luggage
Compensation for baggage

Delayed or lost luggage

If you’re unable to locate your checked bag upon landing, please report the missing bag to airport staff within 4 hours of your arrival at the destination airport. The airline staff will then complete a Baggage Irregularity Report and enter your information into the baggage tracking system. Once your bag’s been located, they will contact you and arrange the delivery.

Compensation for baggage

If your bag is not recovered and delivered to you within 24 hours, the airline will provide you with an electronic travel voucher per day for up to five days. If you have expenses because of a baggage delay and are eligible to receive compensation, they will also compensate you for reasonable and necessary out-of-pocket expenses. Finally, if your bag is not located within 21 days, Porter will pay you the value of the delayed bag or the amount of their Baggage liability. Note that If you’ve left the airport, you will need to report your missing bag in writing within 7 days of your flight arrival.