LOT flights from Toronto to Sofia (YTO - SOF)

Was perfect for me

I liked always, it is really good flight

Flight left late

There were about 12 kids in a business class that we’re just running around screaming yelling play crying could not relax dog barking it was not pleasant at all

Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.

Due to understaffing and a stunning lack of concern, they cause a mother with two small girls to miss her connecting flight—it would have been better to have ensured she had a chance to make it. Then, they blamed it on her, which, considering the layover time of only 1 hour and 35 minutes, a delayed landing, long lines for the transportation troley, and longer lines at security and passport check, is unreasonable bordering on the insane. Then, they refused to help her rebook the next day. Then, after hours of waiting, they informed her that her luggage is lost—they are not sure where it is. In addition, they didn’t even bother to direct a lone mother with two little girls to a hotel or ensure availability, not to mention giving her a voucher. So, it is difficult to even fathom a worse experience or a more callous lack of care.

I sat in premium economy and had a great flight home. The food was great, the crew was super nice and the extra was great to get a little bit of rest.