Find Van rentals in Munich

Pick up experience was easy. The agent made sure the car was ready, even setting the GPS to English. Will definitely r we not again from Sixt.

I was mislead by the agent in terms of prices etc, way overcharged and not clear. I was taken advantage of

The service staff during the collection of the rented car was very helpful and give in her best profession in explaining the taking over the car procedures. She was very polite and understood the essentials of customer's needs. \Keep up the good job.

The experience was terrible and I will never again use Avis. The car size I reserved 7 months ahead of time. They wanted to give me a much smaller car that would not have worked for our family of 5. I thus had to rent from Sixt car rental and pay last minute price that was more than 3 times the rate reserved for the Avis car. This is pathetic customer service

The team at Avis was nice and efficient. Great help and patience with all questions asked. Also, got way better car than what we have ordered for no extra charge. Will do business with them again if opportunity present itself.

No communication from the company After paying 25 euros for a taxi to get to the pick up location, the reservation I had was cancelled without any reason because I arrived 5 minutes later because of the traffic jams.

We had the WORST rental car experience EVER at the Enterprise Rent-A-Car location in Munich at 315 Landsberger Strasse on 20 Aug 2023. We scheduled to pick up our car at 9 am, but when we arrived the guy rudely told us that there is no car available for us that day. He told us it's our fault for booking a car on a Sunday and that he's not even supposed to be working that day because it's Sunday. We were adamant that this situation is not our fault and that he finds a way to resolve it, which with a lot of resistance on his part resulted in us getting our car at 10:30 am (1.5 hours late). Even more frustrating is that the car that he ended up giving us was sitting outside of the shop the entire time. I even asked him several times if we can have that car. Each time he told us that we can't have the car. For some reason, after an hour and a half of debate and struggle, he changed his mind and gave us the car. He showed no sympathy and continued to insist that it's Sunday and that he shouldn't be working. We ended up missing out on a tour that we had scheduled because of the late rental car. In addition, we were charged much more than what we agreed to per our rental agreement. On the rental agreement, it said the cost will come out to 105 euros. The guy at the counter verbally confirmed this as well. Our credit card statement shows that we were charged 166 euros. We are currently trying to recoup the difference. WHAT A NIGHMARE! We've never had such poor customer service and incorrect charges occur at any other rental car place before. This pompous and rude person at the counter should not be working in customer service where people are just trying to enjoy their vacation. This person should go find another job. On a positive note, there was another employee named Flo (or Floh?) who was really helpful in helping us with directions between our hotel and the Enterprise shop. He wasn't able to resolve the situation with the late rental car because he is just the driver, but he was very sympathetic and at least gave us the feeling that someone cares. Thank you, Flo!

When we arrived the did not have our car ready and said we would have to wait an hour a half for it. Instead they offered us an electric car even though I had reserved a gas one. This electric car was not meant for long road trips as it ran out of power many times and took forever to charge. I spent most of my day at charging stations and it completely impacted my itinerary. I am incredibly disappointed and frustrated. This was not the car nor the experience that I paid for.

Very bad experience. Few hours before i picked the car, they called and said there is a breakdown. Offered a smaller size car and didn’t change the original price for the car i should get. Promised to provide me with the requested car as soon as possible but for 4 weeks i sent lots of emails and lots of calls but no response or action from budget. Really not satisfied and they took the money. Spoiled my holiday and had to make extra milage dur to that and changed all of my plans. Basically my holiday in germany was ruined because of that

This was terrible. I showed up at the counter, and this rude clerk called Susie tells me, and other customers, that they have no cars for the whole week and that their system is broken. So i start making phone calls and arranging for alternatives, and then a german guy walks in and she gives him a car!! This is unacceptable.

Staff are very rude

I felt ripped off. I had a car rental for pick up in Munich and then drop off in Garmisch partinkichen. The latter was not possible and it led to a lot of complications and spoiled my experience. The people at hertz could not help me but wanted to charge me extra for drop off fees.

Was easy to navigate. A little too expensive because I didn’t use a lot of miles!

Good car and fast pick up, but they allowed us to book drop off to a zone that wasn’t actually able to have a drop off. We circled the block multiple times looking for the drop off per the itinerary address and spent an hour trying to contact hertz and find the location. We finally got the number for the local service which informed us that we shouldn’t have been allowed to schedule a drop off and the representatives at that location were very kind and helpful. Would have been a great rating if it wasn’t for this frustrating scenario! They never should have let us book this location if it did not allow drop off…

We have booked in advance an automatic car from next to the central station, but after waiting an hour in the line they told us that there wes no automatic car available and that we have to go to another location.

Europcar was great! It was my 1st time using them. They explained everything clearly, provided me with a new car for my drive from Munich to Zurich. Pick up and return were smooth as can be. Invoice was accurate. I highly recommend using them!

The wasn't a USB port to charge our cell phones. Both of our phones died before we could get to a charger.

Waited an hour and a half to get a car At turn in agent saw a thumb size dent in the.black trunk lid. You had to shine a bright light on it to even see it. It could have been there for months!

Was not advised of significant additional charges required insurance before picking up car! The windshield wipers on the car were broken! To return the car was very difficult. Had to hunt down the Hertz office in Ulm Germany by asking other car rental companies where they are located. The online info was not correct. The other car rental places were open on Saturday but not Hertz!