Price was very good. From the beginning, the lady at the desk was (at times) rude, not truthful, was also not helpful when explaining policies and options. Such as, rudely telling us they weren’t going to be open when we had scheduled our drop off and that “Kayak should have told you!”. She was not truthful when explaining the tolls we would have to pay if using the Golden Gate Bridge (never mentioning how we could pay a one time fee, or that we only needed to pay going into San Francisco) trying to get us to pay the “toll package). She lied when we called for the 2nd time for a shuttle pick up at the airport & she told us the shuttle had already been by twice (we had been standing there from the beginning.) The attitude was the main issue, rude and defiant from the beginning. The price was very good, but next time we will go somewhere else.