Etihad Airways was formed in 2003 and currently operates over 1,000 flights a week out of its hub in Khalifa City, Abu Dhabi. It flies to over 90 destinations around the globe and is the second largest carrier in the United Arab Emirates (UAE) after Emirates. In addition to its core activity of passenger transportation, Etihad also operates Etihad Holidays and Etihad Cargo. In 2015, and in combination with Alitalia, Jet Airways, Air Berlin, Niki, Air Serbia and Air Seychelles, Etihad established its own airline alliance, Etihad Airways Partners. It currently employs around 20,000 people.
- Telephone: 1-877-690-0767
- Flight reservations: +971(0)25990000
- Website: www.etihad.com
- Mailing address:
New Airport Road, Khalifa City A,
PO Box 35566, Abu Dhabi, UAE
What are Etihad Airways check-in options?
Flying with children
Seating for infants and children
Flying while pregnant
Disabled access and medical equipment
Pets and service animals
Web check-in opens 48 hours before your scheduled departure time for most flights on Etihad, closing 24 hours before departure. You can check in online here. Once you’re checked in, print your boarding pass or get a mobile boarding pass sent to your phone. Before you go, be sure to check out Cheapflights.ca’s guide to 10 things to do before your flight.
Flying with children
A reduced child fare may be purchased for children aged between 2 and 12. An adult fare applies for the entire journey for those children who turn 12 en-route. You can use the online check-in if you are travelling with an infant but boarding passes can only be obtained from staff members at the check-in desks. The airline also offers a professionally trained flying nanny service for families with small children which you may inquire about when making your booking. A family room is available for Premium Class guests at the airport as well.
Seating for infants and children
You can bring your own infant car seat on board an Etihad flight but to do so, you will need to reserve a seat on the flight for your child at the applicable fare ahead of time.
Infant car seats carried on board a flight need to be approved for aircraft and must fit onto the cabin seat. Children aged under 2 years can sit on your lap, and those aged between 6 months and 36 months may sit on a car-type seat brought into the cabin Baby baskets are available on some long-range flights for babies less than 10 months old and weighing less than 2 lbs. The baby-basket service is free but a seat reservation on a bulkhead seat is required.
- travelling alone aged between 5 and 11 years (not yet 12)
- between 12 and 16 years where the parent has requested the service
Children aged 12 and over do not require a chaperone service, but if requested, a fee of around $125 for international flights is applicable for all unaccompanied children under 12. You can book your child’s flight here. After booking the flight online, you will be provided with a booking reference. You will need this reference to complete the Unaccompanied Minor Form. We also have a helpful guide for kids flying solo.
Flying while pregnant
Expectant mothers may fly up until 28 weeks without a medical certificate. From week 29 to 36 a medical certificate is required. Air travel is no longer permitted after the 37th week of pregnancy. This is only for single pregnancies, however. For multiple pregnancies, pregnant women may not travel after the 33rd week of their pregnancy. Here’s our guide to flying while pregnant.
You may inquire into group bookings if you plan to travel as a party of 10 or more people. This excludes infants. Services offered include a meet and assist at the airport for a smooth check-in, seating together as a group and the preparation of special meals to meet dietary or religious requirements. More information, including contacts details, can be found here.
Disabled access & medical equipment
Onboard wheelchairs are available on Etihad aircraft but you will need to alert the airline to your need for an on-board wheelchair at least 48 hours ahead of departure. If you plan to bring your own wheelchair, it may be accepted as baggage without charge and in addition to the free baggage allowance provided the height of the wheelchair does not exceed 47 inches. Further to this, Etihad also provides the following travel companion services:
- assistance when moving to and from the lavatory
- assistance in stowing and retrieving carry-on items, mobility aids, and other assistive devices
- effective communication with hearing impaired passengers
Pets & service animals
Guide dogs are only allowed in the cabin on flights between the U.S. and Abu Dhabi. Falcons are permitted in the main cabin as long if all the required documents have been obtained. All other pets must travel as manifest cargo. These animals must be cleared at the cargo terminal upon arrival where they will be examined by a local veterinarian. Here you will be asked to show the relevant import and health certificates. Be sure to check out our handy checklist before you fly with your pet.guide to flying with your furry friends.
What are Etihad’s baggage allowance limits and fees?
Carry-on baggage allowance
- Economy Class: 1 piece x 15.43 lbs.
- Business and First Class: 2 pieces up to 26.45 lbs. total
Checked baggage allowance
The checked baggage fee depends on your destination. A full list of allowances can be found here.
Extra and overweight baggage charges
Your carry-on baggage may not exceed the dimensions of 45.27 inches. Carry-on baggage larger or heavier than these limitations must be checked in when boarding and you will be charged to transport them if your free baggage allowance is exceeded. Infants are also entitled to a bag weighing no more than 11 lbs.
Musical and sport equipment
You can carry sports equipment with us as part of your free or purchased checked baggage, as long if it is packed appropriately and meets the size and weight restrictions. Items that exceed the standard dimensions will need to be carried as cargo. You can carry one set of golf equipment, weighing a maximum of 33 lbs., for free as checked baggage. The same weight limit applies for scuba diving equipment. You can also carry ski equipment as part of your normal checked baggage allowance. This includes 1 pair of skis, 1 pair of ski poles and 1 pair of ski boots, or 1 snowboard and 1 pair of boots.
What additional fees does Etihad charge?
If you need to change the name on your ticket, a fee of around $125 shall apply. Etihad contact centers and local ticketing offices charge a service fee for new bookings as well as any changes to tickets issued by travel agents or through Etihad.com. Here’s how to determine the service fees applicable to your booking.
Flight cancellation policy
If you booked your travel at least 7 days prior to the scheduled departure date and time, you may cancel your reservation and receive a full refund if you cancel within 24 hours of the booking. To do so, you will need to contact your nearest office using the global contact numbers.
What amenities does Etihad offer?
Etihad uses 2 kinds of in-flight audio-video on demand entertainment systems on its new long-range aircraft and on some of its new A320-200 aircraft. International destination fleets have a Plug-And-Play system which works on USB technology. This allows passengers to play their own audio, video and picture media. Some aircraft also have in-flight telephone facility, which also includes broadband internet and live TV.
Etihad offers a range of different meals on both medium and long-haul flights, with vegetarian, halal and vegan dishes available. You can order your special meal when making your flight booking at your travel agency, online via the Manage Bookings section no later than 24 hours before departure.
Seating and legroom
The extra legroom seats can be purchased for a small additional charge by adding it to your reservation. Extra legroom seats are offered only on Etihad-operated flights and not on flights operated by partner airlines. Note that the extra legroom seats are assigned only upon full payment of the extra legroom seat fees and ticket fare, and that payment for the extra legroom seats does not earn any additional Etihad Guest Miles points.
The Etihad Lounges are available internationally, and it is also possible to buy one-off access at selected airports including Washington Dulles and NY JFK. The lounges offer a variety of services including:
- International buffet
- Coffee stations
- Style & Shave
- Six Senses Spa
- Concierge service
- Shower rooms
- Relaxation area
- Prayer room
- Smoking room
- Family room
- Business Center
- Den with individual TV pods
Contact the airline for costs.
Frequent flier program
Etihad Airways’s frequent flyer program is called Guest. As an Etihad Guest, Topbonus, MilleMiglia or JetPrivilege member, you can collect and redeem miles when you fly with any Etihad Airways Partner airline to over 400 destinations around the world. Partnering airlines in the alliance include airberlin, Alitalia, Air Serbia, Air Seychelles, Etihad Regional, Jet Airways, and NIKI. Members of the Silver, Gold and Platinum can also enjoy aligned such as priority check-in, priority boarding, lounge access and additional baggage allowance, regardless of the class of travel with any of the partner airlines. Priority check-in, boarding and lounge access is also available for all Gold and Platinum members across all airlines. Note that the baggage allowance for all airlines is aligned and will follow the weight or piece concept.
What about missing or damaged baggage?
Delayed, missing or damaged luggage
You will need to complete a claim form and return this to the airline if you notice that your luggage is missing. You will need to describe your baggage and contents of it as exactly as possible when doing so. If you discover that the baggage has been damaged, you will need to report this prior to leaving the airport by filling out a PIR form. If you leave the airport, you have 7 days to report the damage by contacting Etihad directly and submit supporting documents.
Compensation for baggage
- The name Etihad means “union” in reference to the United Arab Emirates.
- At the 2013 Skytrax World Airline Awards Etihad Airways was awarded “Best First Class,” “Best First Class Seats” and “Best First Class Catering.”
Image Source: Marvin Mutz, A6-BLI Boeing 787-9 Dreamliner Etihad Airways DUS 2017-08-23 (32) via Flickr CC BY-SA 2.0