Find SUV rentals in Florence

Not a lot of parking at drop off location but overall a very good experience.

Great customer service at Florence office!

It didn’t say in the website that you have to bring you credit card (like phisically), I always pay with apple pay and we had a little problem with that during the pick up… it should be specified.

Everything went well except for the waiting time to pickup the car, there was only one person at the office helping a long line of clients so to pick up the car took over an hour

Just a good experience

The person working at the counter was very helpful.

Easy car rental experience.

More expensive than listed

All was good, easy and comfortable ride.

Cosimo in the Firenze office was wonderful! So friendly and helpful!

Pickup in Florence was excellent, I had a very helpful service person who helped me decide which car to take. Ended up with a brand new car with only 8 km on it (we then put a problem free 1400 km on it over the next 10 days). Dropping off the car in Munich was confusing, there was no instructions about where to park or that I was to use a key drop box. I just saw an Avis sign on a parking garage so I left it in that garage and stumbled across a non-descript drop box while wondering around for a service counter. Searched my email and re-read the rental contracts to see if that was what I was supposed to do or not, but found no additional information.

Hello. We had a very unpleasant experience returning this rental car in Naples, Italy. The information you sent us regarding the dropoff location was inaccurate, and the complete lack of signage made it impossible to find the dropoff location. As we were travelling internationally, neither of our US-based phones were able to access data, and we were relying on downloaded Google maps. The info on our reservation email says: Drop-off August 16, 2021 3:00 PM Presso Star Hotel Terminus - NP5 Pickup:Pizza Garibaldi 92 Napoli, 80142 IT (39) 081 284041 Latitude: 40.851826, Longitude: 14.271444 "Presso Star Hotel Terminus - NP5" sends us nowhere, and the Avis pin on the map is also inaccurate (see the first image. this is the taxi turnaround for the train station). "Pickup:Pizza Garibaldi 92" took us to the alley on the backside of a hotel. The coordinates point to the pedestrian-only plaza on the North side of the same hotel. When I finally parked illegally to run into the station and call the number over public wifi, the agent gave me an address that lead us to the entrance of an underground parking lot a couple of blocks North. Not only was this incredibly frustrating, but driving around for hours looking caused us to miss our train. I would like for Kayak to refund us the cost of rebooking that train, which came to 126.80 Euros-which included a substantial upcharge due to the last-minute booking.

My final bill that they sent me via email the day after I turned the car in was $185. They charged my credit card $215. The phone number provided on the website is not a valid number.

Easy pick up and drop off. Worth the few extra dollars !

Do not believe that the car model you reserve is what you will get (or even close). Reserved an Audi A4 or similar and got a significantly older model of car and was told we’d have to pay even more to get another car. Make sure to review your bill as the staff try to add all these extra charges if they think you won’t notice. I would absolutely not recommend booking from Budget

We stood in line for an hour and a half and they closed the door saying no more cars available although we had booked a car. Horrible.

efficient pick up and friendly staff.