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Shania was who dealt with our booking on the phone before hand and also when I arrived on the day for pick up, she was lovely and so helpful. The car was brand new with only two miles on the clock and everything was clean and easy to get started with.

They were really helpful. My plane and transport to the agency was going to make me get there after closing. They were wonderful and waited for me after closing so I was able to get my car.

Excellent. The staff were very service minded and friendly. Car was great. I will definitely come back

Terrible

Charged 5x what was originally quoted in my reservation. An absolute nightmare of a company. Avoid at all costs.

Booking was easy. Car pick up was a nightmare. The Marriott was hard to find and far from the airport. Booth was in a hallway closet in the Marriot. Registration was complicated and needed to happen online on a portal device provided by the clerk. Needed to scan documents with my phone and submit them online (just showing them license and passport wasn't enough). Hidden fees included CDW, and a 1,500 pound collision deposit. Payment was complicated and involved a third party "WorldPay" link, which in the end did not recognize my credit card. We left after nearly an hour or paperwork without a car.

Very poor customer service. The young man who served us was not happy we were early. It was difficult to send a message to change our pick up time. He eventually said he could do it but we would have to wait. Denying insurance was difficult. Proof that our credit card company covers rental car insurance was needed. LUCKILY I BROUGHT THE PAMPHLET FROM AM EXPRESS!! We were not given any papers just told it would be sent by email. Drop off was a drop box. No confirmation to tell us everything was ok after drop off. Took pictures and video just in case needed!!! It was cheaper to rent with them, BUT for a reason. I would definitely not use Easyrent again. Pay a bit more with a more reputable company!

Great see ice on pick up. Low tyre pressure warning within 5 mins. Spoken to very disrespectfully on drop off. Charged full amount even though returned car 8 days early. Beware of the terms and conditions. There is no early exist with these bandits.