First of all I had a hard time to figure out where was Hertz, since there is no sign and it is under a local rental company that don’t even have a Hertz Sign. Then there is extra fees at time of Pick up. They give you an option to pay for them to clean the car when you drop it off or if you decide to turn it in dirty then the clean up fee is more. Also when I did the reservation, I order an Automatic car and they gave me a a stick shift. When I went inside to tell them they didn’t give me an automatic, they wanted to charge me more which they did. At time of return they came to get the car outside and had a total different contract showing I supposedly rented the car for 1 day and needed to go pay for two more days, Until I showed them the original contract showing that I had rented the car from May 27 till May 30th. Then all of sudden it was ok and I didn’t need to pay for the extra two days. The y tried scamming me to many times and it is not trust worthy. I prefer to pay for the car when I do the reservation to avoid paying extra, like I did. I reserved an automatic car for 3 days for $122.00 but at the end I had to pay a total of $186.00. I did ad full coverage which it was an extra $10.00 a day which it would have been $152.00 but I had to pay $186.00.
good service and easy to get the car, got upgrade of what I've actually ordered without any extra charge. very good accessibility and easy to return the car
Because the UI is so bad (each time I searched, it changed the month), I ended up booking March instead of February (my dates in February corresponded to the same days in March). The Sixt agent told me he didn’t have the car I ordered so he couldn’t change the booking (I have photo evidence of the car being on the Sixt lot), but instead he hired me a small car for one night to get the the hotel and then I came back and picked up a different car that he arranged from another company and had to pay cash. I have contacted Kayak with evidence that the booking was cancellable, but I haven’t been able to contact Sixt through the number on the booking, nor e-mail, nor the website to cancel or even change the booking. Kayak are taking an age to do anything, so I’m reporting the booking charge on my credit card as fraud.
I was forced to take a rental insurance, even though I already have one worth my car insurance company, so they made me pay extra for that (else, they would charge 5k to my credit card). Everything else was OK, but that was really distasteful.
Everything was great and Alejandro was a great help !
Good staff and vehicles
The car was basic but in good condition
Additional Charges were requisted for insurance allthough I paid for full insurance already.