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Porter Airlines

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    Contact details

    Telephone:

    Call Centre: (888) 619-8622

    Website:

    https://www.flyporter.com/Flight?culture=en-CA

    Complaints:https://www.flyporter.com/About/Customer-Relations/Complaints?culture=en-CA

    Compliments/Suggestions:https://www.flyporter.com/About/Customer-Relations/Other?culture=en-CA

    Mailing Address:
    Billy Bishop
    Toronto City Airport
    Toronto, Ontario, Canada M5V 1A1

    You can find Porter Airlines on several of the most popular social media websites:

    Twitter:@porterairlines
    Facebook:facebook.com/porterairlines
    YouTube:youtube.com/PorterAirlines
    Instagram:instagram.com/porterairlines
    Google+:+PorterAirlines
    Pinterest:pinterest.com/porterairlines

    Mobile Airline Apps: Customers of Porter Airlines can currently download a mobile app for their iPhone or Blackberry. Both of these apps enable users to check their flight status and perform other basic tasks. The iPhone app offers an enhanced experience that includes easy access to travel advisories and VIPorter account information. Blackberry users are given the ability to easily pull up information about the ferry at the Billy Bishop Toronto City Airport.

    iPhone App:Link to App
    Blackberry App:Link to App

    Porter Airlines Check-in

    Porter recommends that travellers - for domestic flights - check-in 30 minutes before the flight is scheduled to depart at Toronto City Centre Airport and 60 minutes before take-off at other airports. Check-in desks close 20 minutes before departure at TCCA and 30 minutes at other airports. For international flights, the airline recommends that flyers check-in 60 minutes before departure at TCCA and 90 minutes at other airports. Check-in desks close 45 minutes before departure at TCCA and 60 minutes at other airports. Web check-in is available for all flights.

    Flight Status Information: All necessary flight status information such as departures, arrivals and delays can be easily located on Porter's website. This information can also be obtained from their mobile apps and by calling 888-619-8622.

    Porter Airlines baggage allowance

    Carry-On: Porter Airlines allows passengers to have two pieces of carry-on baggage that fit within their size and weight guidelines. It is important to note that these two pieces of baggage cannot exceed one standard and one personal article per passenger. Porter does honour additional items if your connecting flight is the longest portion of your journey and that airline permits more than two pieces of carry-on baggage. Some exceptions are also made for people who are traveling with children, and this information is detailed below in the Airline Ticket Information section. 

    Checked Baggage: Porter Airlines is implementing a new checked baggage policy as of May 14, 2014. Freedom Fare passengers can check up to two bags for free, but all other passengers must pay for each bag they check. The fee for the first bag ranges from $25-$28.25, and the second bag ranges from $35-$40.25. Any additional bags, including those that are checked by Freedom passengers, will cause the traveller to incur an additional fee ranging from $100-$115. It is important to note that any bag that is over-sized or over the weight limit of 23 kg will cost between $75 and $86.25 to check.

    Specialty Items: Large items such as sporting equipment can be checked, but special rules and fees apply. For example, a fishing rod and tackle box will be considered to be one piece of checked luggage. Smaller items such as sports racquets can be carried on board the aircraft. It is also heavily recommended to follow proper packing procedures for any fragile luggage.

    Porter Airlines legroom

    Porter Airlines utilizes one style of aircraft, and each plane has 70 standard coach class seats with a pitch of 0.86 meters and a width of 0.43 meters. Passengers who prefer additional leg room can upgrade to a Premium Seat for an additional fee ranging from $20-$40.

    Passenger change details

    Passengers who choose Freedom Fare can make a complementary change or cancellation up to one hour before departure time. Passengers who choose the Firm or Flexible Fare can also make changes until one hour before departure, but they will be subject fees ranging from $50-$200 depending on the flight's destination.

    Child fares

    Travellers can bring children under the age of two on board without buying them a seat. A small diaper bag is allowed as an additional carry-on, and passengers can also bring one car seat and stroller per child free of charge.

    Senior fares

    Porter does not list any specific discounts for seniors. Travellers with Disabilities: Porter offers an extensive list of options for customers who need assistance during their flight. However, a special service request must be completed in advance.

    Pets

    Passengers are allowed to bring one cat or dog with them into the aircraft cabin as long as the combined weight of the pet and carrier is 10 kg or less. There is a limit of two pets total in the cabin at any time, and there is also a $50 fee per pet.

    In-flight service

    Porter provides complementary soft drinks and snacks on every flight. The airline also offers wine and beer. However, passengers cannot make any special meal requests, and the airline does not have an online menu. An in-flight magazine called re:porter is available, and Skift.com named it as one of the two in-flight magazines that people would actually want to read.

    Air miles

    Porter Airlines offers the VIPorter program so that frequent flyers can earn points for each flight. The points that are earned vary depending on the fare class that is selected, and they typically range from 375-1,500. Members that have earned 7,500 points can redeem them for a free flight.

    Airline overview

    Porter Airlines is a regional company that provides flights between 20 Canadian and American cities. The airline's headquarters is located at the Billy Bishop Toronto City Airport, and they have been fully operational since October 23, 2006. The airline's parent company is Porter Aviation Holdings.

    Q & A:

    •What is Porter Airlines' check in policy? 
    Passengers can check in online, via a mobile app or in person. Check-in times vary by location, but they must be completed 20-30 minutes before departure.

    •Where can I see a Porter Airlines schedule? 
    searchable schedule is located on their website.

    •What is the phone number for Porter Airlines? 
    The reservations number is 888-619-8622.

    •How many destinations does Porter Airlines fly to? 
    Porter flies between 20 destinations, including Toronto, Montréal, Chicago, Boston and Myrtle Beach.

    •Does Porter have online check in? 
    Yes.