Head office: (537) 266 4582 Canada: (514) 871 1222, or toll free 1-888-667-1222
Desks close two hours prior to departure for domestic flights and three hours for international flights.
Hand luggage: One piece is allowed, which must be labelled and must weigh less than 5kg. It should be no bigger than 115cm.
Checked baggage: One piece is permitted, weighing no more than 20kg in tourist class and 30kg in tropical class. The free baggage allowance includes both hand luggage and checked bags.
Excess: Usually, you will be charged 1.5 percent of your fare for every kg of your excess baggage but it varies by destination.
81cm in Economy, 127cm in Business Class.
Passengers are able to choose seats at the time of reservation.
Contact the airline directly for any changes, a fee may be incurred.
Child fares are available; discounts vary by route for children between the ages of two and 11. Infants under two years old travel on a parent's lap for 15 percent of the adult fare.
No pets are allowed inside the cabin, with the exception of service dogs. Pets can travel in special cages in the baggage hold but will be charged based on weight as excess baggage.
Musical instruments can be carried onboard if a separate seat is booked, or can be checked into the hold if small enough. Excess baggage fees apply for both.
Welcome cocktail and a full meal provided. There is a variety of movies, TV shows and music played on-board.
See photos of the airline meals taken by fellow flyers at AirlineMeals.net.
The in-flight magazine, Sol y Son is available on every flight.
Cubana has codeshare agreements with Aero Caribbean, Aeroflot, Blue Panorama Airlines, Conviasa, Lacsa and Copa Airlines.
Founded in 1929, Cubana is Cuba’s largest airline and headquartered in Havana. Since 1959 it has been wholly owned by the Cuban government. Cubana has a fleet of 14 aircraft flying to 35 destinations, within Cuba, to Europe, South America, the Caribbean and North America. In Canada it flies from Toronto Airport.