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Reservations: 1-877- TRANSAT (seven days/week, 9am-9pm EST) 514-636-3630 in the Montreal region.
www.airtransat.ca
Passengers should check-in at least three hours before the flight is due to take off. Check-in counters close one hour prior to departure. Air Transat also offers passengers, when leaving from major Canadian cities and from Rome (Italy), the opportunity to check in online 24 hours prior to the departure of their flight.
Hand luggage: One carry-on bag is permitted per person not exceeding 20cm x 40cm x 51cm in size, including handles and wheels. For flights going to and from the United States, Ireland and the UK, weight cannot exceed 5kg(11lbs). For all other destinations, 10kg(22lbs) is allotted.
Checked: The checked baggage allowance varies by destination. Any number of pieces are accepted as long as the overall weight does not exceed the allowance. To or from South and the US, you are allowed to check in bags weighing up to 20kg. For flights to or from Belgium, France, Germany, Spain, Austria, Switzerland and the Netherlands, you are allotted 23kg for your bags. For flights to or from the UK (including Belfast, Dublin and Shannon in the Republic of Ireland), you are allotted 20kg for your bags. Certain cruise passengers are allowed bags weighing no more than 25kg. 30kg are allotted for flights to or from Rome and Venice. For flights to and from Pescara and Lamezia, 40kg of baggage is allotted and for flights to or from Haiti and Portugal, 50kg is allowed.
Excess: Excess baggage fees at Air Transat counters cost CA$12 per kilogram for flights to and from South destinations, or CA$15 per kilogram each way for all destinations in Europe.
Seat pitch: 73-84cm depending on aircraft type.
Select seats online up to two days prior to departure for flights departing from Canada and southern destinations to most destinations and three days prior to departure for flights departing from all European cities.
You can also select your seat by calling the Air Transat reservation line (number above).
To change a reservation, contact your travel agent. If travel arrangements were made online, via Air Transat's website, call 1-866-391-6654 (9am-9pm EST, seven days/week).
Infants up to the age of two travel free of charge, in the parent's lap. If a child's second birthday occurs prior to the return leg of the trip, a ticket must be purchased for the child for the return flight and a seat will be assigned to him or her.
None available.
Animals aren't allowed in the cabin with passengers with the exception of service animals. Only cats and dogs are accepted as animals for carriage in the cargo hold. Reserve your pet's place with Air Transat at least 72 hours prior to departure by phoning the call centre (1-877-TRANSAT) or 514-636-3630 from the Montreal area. For travel to and from Europe, the fee is CA$250 or local currency equivalent each way per animal regardless of the animal's weight. For all other flights, the fee is CA$100 or local currency equivalent each way per animal.
Small musical instruments are accepted for free if they are used as carry-on baggage. Your instrument would then replace the carry-on baggage allowance. To check-in a musical instrument costs, you'd have to pay $10 per kg each way for flights to or from southern destinations or $15 per kg each way for all other destinations.
On all flights, passengers will find complimentary water, tea, coffee, soft drinks and juices. Alcoholic beverages and snacks are sold on board. Transat provides a wide selection of audio and video entertainment. On flights lasting over two and a half hours, they offer newly released movies and a broad selection of videos. If you'd like to use the in-flight entertainment, you can purchase Air Transat's reusable headset for a minimal charge (free for children 11 and under).
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A variety of special meals can be requested prior to departure. There is also a menu card on Air Transat's website.
Air Transat's magazine is called Atmosphere. It is available in the seat back on every flight and can also be read online.
Air Transat is not a member of any of the major airline alliances.
Air Transat is Canada's leading vacation travel airline. Each year, about 3 million passengers fly to almost 60 destinations in 25 countries. Its headquarters are in Montreal and its key destinations are Florida, Mexico and the Caribbean. Air Transat offers all-inclusive packages year-round. In the winter months, Canadians seek flights to sunnier climes, but summer departures to Europe are also very popular. Transat also serves the Mediterranean Basin, Scandinavian countries, the United Kingdom, the Caribbean, Mexico and many other exotic destinations. The company also offers cruises.
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