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Air Canada Jazz

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    Air Canada Jazz

    Contact details


    Bookings are managed via Air Canada website. Technical Support Desk: 1-888-247-2262 (toll free)


    Air Canada Jazz Check-in

    Check-in online within 24 hours of flight departure. At least 30 minutes prior to departures within Canada, one hour prior to departures between Canada and the United States, and one hour prior to departures between Canada and other international destinations.

    Air Canada Jazz baggage allowance

    Carry on: One standard article weighing up to 10kg is permitted plus one personal piece, such as a handbag or laptop, also weighing up to 10kg.

    Checked baggage: Baggage fees are determined by your fare, destination, date of travel and frequent flier status. For economy class passengers travelling within Canada, one bag weighing at max 23kg is complimentary, and the second is $20.

    Excess baggage: For economy class passengers travelling within Canada, $75 is charged per item for overweight bags or oversized bags (if a bag is both oversized and overweight it will only be charged once). $20 is charged for a second bag, and $100 is charged for each additional bag.

    See Air Canada's Baggage Guide for more information of fees and baggage restrictions.

    Air Canada Jazz legroom

    Bombardier Dash 8 and CRJ: about 86cm

    Pre-arranged seating

    Available via the Manage My Bookings page.

    Passenger change details

    Bookings made via the website may be changed up to two hours before departure. To change a booking not made on, contact the Air Canada reservation line or the travel agent.

    Child fares

    Infants under two years old travel free on parent’s lap.

    Senior fares

    None available.


    Cats and small dogs weighing no more than 10 kg are the only animals accepted in the cabin with you on Air Canada and Jazz flights provided they fit under the seat in front of you. Other animals go as cargo. Pre-register your pet by calling Air Canada’s reservation line within 24 hours of making your booking. It costs $50 each way on flights within Canada.

    Carrying musical instruments

    Air Canada Jazz will try to accommodate passengers with smaller instruments (like violins) by allowing them to be carried on board as a carry on item, as long as it fits in an approved area for cabin storage. Standard baggage allowance applies. A separate seat may be purchased to carry a large instrument instead of checking it.

    In-flight service

    Complimentary tea, coffee and soft drinks. Snack selection available to purchase.

    Air miles

    Aeroplan Miles is Air Canada Jazz’s frequent flier program. Miles are awarded to members and can be redeemed for rewards on airline tickets (primarily Star Alliance), reservations at hotel chains and car rental agencies, or for merchandise or charitable donations. Aeroplan miles expire after seven years, unless the member is a minor or has Top Tier status (Prestige, Elite or SuperElite). Accumulated miles also expire if an account does not show any activity, earning or redemption, for one full year. Members can resuscitate their points but will have to pay a charge.

    Airline food link

    View a pdf of the Cafe Jazz menu online.

    In-flight magazine

    Air Canada Jazz shares Air Canada Jazz's in-flight magazine, En Route. This is available on all flights and can be read online.

    Airline alliances

    Air Canada Jazz is a member of the Star Alliance.

    Airline overview

    Jazz - holding a commercial agreement with Air Canada - links smaller communities around Canada and the US (84 destinations in total) and also complements Air Canada's schedule. Bookings made for Jazz flights are managed via the Air Canada website. Jazz also offers private charters throughout North America.