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Because of a late flight, my wife and daughter did not get to the Hertz office in time to pick up the rental. They had to arrange to pick it up the next day losing a day of the intended contract. For them to do this, they charged an extra $150.00!! Thank you Hertz, I will not be back.

The women who checked the car out and back in were friendly and informative.

Very easy pick up and drop off, helpful staff, no sense of anyone trying to charge for damages - All very fair and reasonable, and done in a professional but friendly manner.

Cameron was friendly, informative, helpful and has a great sense of humour. The car, while small for someone 6’4”, was comfortable and had all the necessary amenities (except sat nav).

The night before I was expected to pick my car up I received an email stating that the car would not be on site at the scheduled time the following day and no time was given. I called the car rental company the morning I was supposed to collect the car as the email they sent the day before was after hours so there was nobody manning the customer support service. When I spoke to a representative they continued to state that they Did not have the car I ordered available and at that time there were no other cars to select from.. Approximately two hours later they did provide a car although it wasn’t the car I had initially selected. The delay cut in to our travel time as we was scheduled to drive to another location that morning but did not leave until the afternoon due to the delay in receiving a car.

The directions to where to drop off the car definitely need work

Everything was easy the the staff were very friendly and helpful.

Pros: Easy drop off Decent car Cons: Expect $300 in surprise charges and incessant upsells

The staff was wonderful, went through how the car works.

Flight was cancelled so had to change my reservation to a day later and was told the price had changed - doubled, in fact. $300 cancellation fee, so I had to pay double the price. Was supposed to pay about $500 and ended up paying $1,200.

Alex was friendly and helpful. We paid for an upgrade, and the car was excellent.

I had to wait almost an hour in Edinburgh to speak to an agent. Europcar would not accept that my credit card and my own auto insurance cover insurance and I was obliged to pay an extra 20 pounds per day for collision damage waiver. They said if I had booked directly and not through Rentalcars..com collision would have been included so I will only book directly with companies in future. On the other hand the staff member was helpful when they did not have the car I reserved and they did upgrade me.

Our car was not available when we arrived and it took 2.5 hours for them to get a new one. The replacement car was much larger so they charged us double for the “upgrade”. Very unhappy with the experience.