Cheap Car Rentals in Maine

Alamo just needs to do better in Portland, ME. The staff are doing their best with what they’ve got. When we walked into the rental car area, there was a sea of people. Once we discovered that the Alamo line wrapped around and was near the door to the garage, we were shocked and frustrated. I even went to the Hertz line because there were very few people but they were out of cars. I overheard, I’m assuming a manager, explain to someone that because of the size of the garage, they can only move so many cars in at a time. My suggested solution, and this really is the only way to fix this, Alamo changes the rental availability template for the Portland airport. It’s as easy as that. That counter and facility in no way can handle that volume of business. We were to meet friends in Bar Harbor so they graciously offered to come get us. At that point, we were even afraid that there might not be a car (yes, we had a reservation, but I had lost any faith in how this was going to work out). While we were waiting, (2 +hr drive from Bar Harbor), I decided to go look at the line again. By this time, 2 hours had lapsed. A man who was maybe 8 people behind us in line, was 4 from the counter. So, if we had stayed in that line, our was it time would have been around 2hrs 45 minutes. This is beyond reasonable.

Pick up good Drop off terrible

our experience of recent was not the first time. We would not have used Alamo had we had a bad experience. before.. However, this time we returned the vehicle, I realized I was missing a small bag. . I called right away, the person I spoke with did find my bag. . He confirmed where to send it, .said he had mine plus a lot of others to prepare for delivery. . I did not receive it within a 2 week time frame.. So I called to see if it had been sent.. This time, I spoke with Paul (I don't recall the first person's name.. but very nice) the middle of last week.. he found it and would send it out right away.. I got it today. I am not complaining, I am only responding to this experience because I am completely satisfied with the service I received from both gentlemen.. This first person, because I can understand how many items he has to deal with daily, and the second person did as he promised. Good people...Thanks Will definitely call Alamo again!

Great staff

Renting at off airport location was cheaper. Loved our RAV4!

Ease of booking car online and price was fair. We were able to drop offf car and walk back to hotel within 15 minutes.

We found it was cheaper to rent a car in Bangor to drop off at logan than to park for 10 days, or take the bus.

Car was all wet on floors and reeked of smells including mold. Wait time was long and ridiculously packed with lines of people.

They would not honor my reservation and quoted me 8x the cost from my reservation. Desk staff was incredibly rude and unsympathetic.

I reserved a specific vehicle and they couldn't find the keys. Changed to a van. Van was dirty, had scuffs and dents. Not what would have been preferred for a high end customer visit. Drop off...... Did not get a receipt at drop off and was just told to leave the keys in the vehicle.

Good customer service

Good value, easy pickup and return, courteous people at both ends of the trip

Open early in Portland with like 4 folks working. Checkout was quick and easy and all the charges were actually explained thoroughly. Car was awesome.

Couldnt rent car with a debit card. Luckily one of our party had a credit card. Thought it was going to cost 450, ended up costing 650. For 3 days!

I would’ve liked someone to escort me to the car at pickup and introduce features to me. I would’ve liked to know the additional costs in advance

Arriving to Portland on Saturday around noon, the wait till I got my car was over an hour or more. The return was excellent.

I booked a vehicle on KAYAK for the same day. Got confirmation email etc. The rental company immediately called me and left a message on my home number - which I did not see until after I came to the rental desk. It essentially said that not only they do not have the vehicle class I needed - they had NO vehicles to rent. Makes one wonder how the reservation system and KAYAK work.