The pick-up did not happen. They let me wait in line for 1-2 hours just to tell me that my ID has a problem in their system and that I need to contact support which was not active at that time so they ruined part of my holiday. I only used them once before and they never contacted me regarding this although I used the exact same details to make the booking. Not one email, or phone call and at the counter they did not tell me what this is about and said probably an older fine or something. I paid around 100e/day for a tesla y from them with insurance a few years ago. The car was extremely dirty, scratched on almost all elements and a very bad experience overall and now they treat me like this. Also since then I emailed I tried calling a few times, but they are not exactly responsive. They also charged me in full for this and now since they don't respond I cannot get a refund. Worst car rental company I ever encountered. Please stay away for ypur own good.