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Caribbean Airlines

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    Contact details

    Telephone:

    Toronto: reservations and information: + 800 920 4225 (toll free)

    Website:

    Caribbean Airlines Check-in

    Web check-in is available from 24 hours until four hours before departure. Check-in desks at the airport close one hour before departure, though passengers are advised to check in three hours before the flight is scheduled to depart.

    Caribbean Airlines baggage allowance

    Hand luggage: One piece is permitted with a maximum weight of 10kg and maximum dimensions of 114 linear cm (height + width + depth).

    Checked baggage: Two pieces are permitted, each weighing no more than 23kg and with maximum dimensions of 157 linear cm.

    Excess:  Fliers are allowed up to three additional pieces of checked baggage with maximum weight of 32kg and maximum dimensions of 157cm. The extra baggage is accepted on a standby basis only. Passengers are charged $75 if free allowance bags are overweight, and charged $100 for extra bags and $225 if extra bags are overweight.

    Caribbean Airlines legroom

    Seat pitch: 78-83cm

    Pre-arranged seating

    Available either through reservation agent or through online booking and check-in. Seats can be reserved up to 11 months before the flight.

    Passenger change details

    Date and flight changes are not allowed after you’ve booked your trip and all tickets are fully non-refundable.

    Child fares

    Infants up to two years are carried free of charge on a parent's lap. There is a small discount for children aged up to 11 years.

    Senior fares

    None.

    Pets

    Guide dogs are permitted on board with at least seven days' notice. Caribbean Airlines transports, as cargo, dogs, cats, monkeys, exotic birds, baby chicks, horses, live tropical fish and reptiles. Fliers should check with their local Caribbean Airlines Cargo representative for shipping live animals from Canada.

    Carrying musical instruments

    Musical instruments can be carried as part of your overall free luggage allowance if they weigh less than 23kg and measure less than 157cm. Oversized musical instruments are viewed as excess baggage and carried on a standby basis only.

    In-flight service

    Caribbean and international cuisine is offered. Complimentary non-alcoholic drinks are served in Economy Class. Special meal requests should be made no later than 48 hours prior to departure, for a vegetarian or diabetic menu. Movies are shown on long-haul flights.

    Air miles

    The airline's frequent flier program is called Caribbean Miles.

    In-flight magazine

    The airline's in-flight magazine, Caribbean Beat, is available on all flights and can also be read online.

    Airline alliances

    None.

    Airline overview

    Caribbean Airlines is the national airline of Trinidad and Tobago and is also the flag carrier of Jamaica through its subsidiary, Air Jamaica. It operates international services to the Caribbean from a number of destinations including Toronto. The airline is wholly owned by the Government of Trinidad and Tobago and began operations on January 1, 2007, to replace its predecessor BWIA West Indies Airways. There are 11 weekly flights from Toronto to Port of Spain.