Alitalia

At the time of reservation, you have the option of choosing a specific seat on the aircraft and the airline will try to honour your requests; but, if the aircraft to be used for a certain flight is replaced or modified, you will not be guaranteed the specific assignment of any seat, even if it has already been confirmed.

Refunds depend on the fare applied when you bought the ticket. To request a refund, passengers are advised to contact their local Alitalia office.

Children under 12 are entitled to several fare discounts, depending on the flight. Check with the reservations centre when booking. Infants under the age of two may not occupy a seat.

Some senior discounts may be available. Check with the airline.

You can travel with pets, but you must request the special service at your local Alitalia office to make sure you have all the necessary documents. If accepted as checked baggage, animals, with their container and food, will not be included in the free baggage allowance but will be considered excess baggage for which the you may have to pay a fee. Guide dogs will be carried free of charge in addition to the free baggage allowance.

You can carry any musical instrument that is not longer than 100cm as checked baggage. Larger instruments, such as a cello, must be bought a seat. If this is the case, you must have the instrument placed in the window seat with you sitting in the seat next to it. Other instruments longer than 100cm are treated as cargo.

For medium-haul flights over three hours and all long-haul flights complimentary meal service is available. Special religious or dietary meals are available upon request.

The airline's frequent flyer program is named "MilleMiglia" (thousand miles), and is part of the SkyTeam alliance program, allowing passengers to collect miles and redeem them for free tickets across the whole alliance.

Check out the airline’s menu before you fly so you can decide if you need to bring any extras. See photographs taken by fellow flyers of meals they’ve been served and read reviews at AirlineMeals.net.

Ulisse, Alitalia's in-flight magazine, is published monthly and is available on every flight. The magazine is written in Italian and English.

Alitalia is a member of the SkyTeam Alliance and has codeshare agreements with over a dozen other airlines.