Austrian Airlines

Austrian Airlines was formed in 1957 following the merger of Air Austria and Austrian Airways. It was bought out by German carrier Lufthansa in 2008 after several years of losses and currently flies to 120 international destinations annually from its hub at Vienna International Airport. Usually referred to as simply “Austrian,” the airline employs around 6,000 staff with close to 90 aircraft in its fleet.

Austrian Airlines contact details

What are my Austrian Airlines check-in options?

Online check-in
Priority boarding
Flying with children
Seating for infants and children
Unaccompanied children
Flying while pregnant
Group bookings
Disabled access and medical equipment
Pets and service animals

Online check-in


Online check-in opens 47 hours before your scheduled departure time for most flights on Austrian. For myAustrian Holidays flights, online check-in opens 24 hours before scheduled departure time.

Check out our guide to 10 things to do before your flight.

Priority boarding


Frequent flyers registered as HON Circle Members and Senators are entitled to priority boarding at the airline’s exclusive check-in area of Vienna Airport. This area is also available for Star Alliance Gold Card holders. Passengers with reduced mobility may also use the “Special Assistance” counter Austrian offers.

Flying with children


Tickets for children on Austrian flights are charged at 75% of the adult fare. For an extra EUR 10 (around $15), passengers can reserve a neighboring seat for their child on the flight. You can do this up to 48 hours before departure. A child, in this case, means any passenger ages 2-12. An adult fare applies for the entire journey for those children who turn 12 en-route. You can use the online check-in if you are travelling with an infant, but boarding passes can only be obtained from staff members at the check-in desks. Note that online upgrades for travellers with infants are not available.

Seating for infants and children


You can bring your own infant car seat on board an Austrian flight but to do so, you will need to reserve a seat on the flight for your child at the applicable fare ahead of time.

Infant car seats carried on board a flight need to be approved for aircraft (TÜV-, FAA- or CASA certified) and must fit onto the cabin seat (max. dimensions 16 x 16 inches). The cabin crew is not able to help you fix the infant car seat in place, so you’ll need to be familiar with the device’s fitting procedure. If the device cannot be fitted properly, it must be checked-in. Due to safety reasons, the car seat device may not be used during take-off and landing or whenever the “fasten seat belt sign” is lit. Baby baskets are available on some long-range flights for babies up to between 6-8 months old, depending on the flight. The baby-basket service is free but a seat reservation on a bulkhead seat is required.

Unaccompanied children


Chaperone services for children are offered for:

  • children travelling alone between ages 5-11
  • youth between 12-18 years old, where the parent has requested the service

Children age 12 and over do not require a chaperone service, but if requested, parents or guardians will need to perform the following steps. These are required for all unaccompanied children under 12 as well:

  • Book the flight and organize any necessary travel documents.
  • When making the booking, provide the airline with the names, addresses and telephone numbers of the adults bringing the child to the airport and collecting them from the arrivals lounge.
  • Fill in the Handling Advice form, print 4 copies and sign them.
  • Ensure the child is accompanied to the departure lounge after receiving a gate pass from airline staff at the check-in counter.

A special assistance counter for the chaperone service is located in “Terminal 3″ of the Vienna International Airport. We also have a helpful guide for kids flying solo.

Flying while pregnant


Expectant mothers may fly up until 4 weeks prior to their expected delivery date. Here’s our guide to flying while pregnant.

Group bookings


You may inquire into group bookings by emailing the Group Bookings team at groupsales@dlh.de or by calling the following number: 1-800-843-0002.

Disabled access & medical equipment


The majority of the airline’s Boeing 777 and 767 aircraft are equipped with disabled accessible lavatories.

Wheelchairs are also available onboard these aircraft but you will need to alert the airline to your need for an onboard wheelchair at least 48 hours ahead of time if you are flying on an Airbus, Fokker 100, Fokker 70 or Bombardier Q400. If you need assistance, call 1-310-616-5585.

Austrian also provide the following travel companion services:

  • Assistance with on-board wheelchairs
  • Assistance when moving to and from the lavatory
  • Assistance in stowing and retrieving carry-on items, mobility aids, and other assistive devices
  • Effective communication with hearing impaired passengers

We also have guides on flying with disabilities and travelling with medication.

Pets & service animals


Healthy cats and dogs are permitted to fly when the pet owner is booked on the same flight under the following conditions:

  • Puppies or kittens must be at least 12 weeks old
  • Up to 3 puppies or kittens from the same litter can fly if they are carried in an adequate transport container and weigh no more than 17 lbs each
  • A maximum of 2 adult animals up to 34 lbs each can fly as long as they are familiar with one another and are carried in an adequate transport container

If you plan to travel in the cabin with your small cat or dog, be aware that you will need to carry it in a soft, leak- and smell-proof transport container. The combined weight of the animal and container must not exceed 17 lbs and size must be less than 46 inches (length + width + height) for easy storage in front of your seat.

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Be sure to check out our guide to flying with pets.

What are Austrian Airlines baggage allowance limits and fees?

Austrian Airlines carry-on size
Austrian Airlines checked luggage size
Extra and overweight baggage charges
Musical and sport equipment

Carry-on luggage size


The number of carry-on baggage items you are permitted to carry on board is determined by your booked service class:

  • Economy Class: 1 pieces x 17.63 lbs
  • Business Class: 2 pieces x 17.63 lbs

Your carry-on baggage may not exceed the dimensions 21 x 15 x 9 inches and the weight of 17.63 lbs. Carry-on baggage larger or heavier than these limitations must be checked in when boarding and you will be charged to transport them if your free baggage allowance is exceeded. Note that charges at the gate are considerably higher and can only be paid by credit card. You may also take one personal item with a maximum size of 15 x 11 x 4 inches into the passenger cabin in addition to your carry-on baggage (such as a handbag or 1 laptop bag).

Checked baggage size

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Extra and overweight baggage charges


The excess baggage fee depends on your destination, so please contact the airline directly to inquire about fees.

Musical and sport equipment


Austrian can only transport sports equipment that has been confirmed in advance. As such, you will need to register your sports baggage here and the airline will confirm if the required service is available on the flights you have booked. Unconfirmed sports equipment will not be accepted by check-in staff. This also includes ski equipment (irrespective of whether your ski bags are within your free baggage allowance).

If confirmed and the sporting is within the above-listed carry-on luggage restrictions, it can be included in your free allowance. If the transport of your sports equipment exceeds your free baggage allowance, excess baggage fees are applicable up to a maximum weight of 70 lbs.

What additional fees does Austrian Airlines charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees


If your journey commences in one of the following countries: Germany (DE), Switzerland (CH), Belgium (BE), Netherlands (NL), Great Britain (GB), Czech Republic (CZ), Denmark (DK), Finland (FI), Hungary (HU) or Poland (PL), be aware that you will need to pay a surcharge if you are paying by credit card or PayPal of 1.65% of ticket price up to an equivalent maximum of €25 (around $37).
Call center bookings are charged at a rate of US$50 (around $62). Depending on your country of booking, an online fee may also be applicable.

Flight cancellation policy


Note that if you wish to cancel your ticket, you cannot do so online. You will need to contact the airline’s central helpdesk at 43-5-1766-1001 or through this form.

Travel insurance


Austrian offers insurance through the Europäische Reichertversicherung company. Details and plan options for Austrian are available here.

What amenities does Austrian Airlines offer?

In-flight entertainment
Food
Seating
Lounges
Frequent Flier Program

In-flight entertainment


In 2017, selected short and medium-haul aircraft are being equipped with internet access. An on-demand video and audio entertainment system are also available through the touchscreen monitor on long-haul flights.

Food


Austrian offers a range of different meals on both medium and long-haul flights, with vegetarian and vegan dishes available. You can order your special meal when making your flight booking at your travel agency, online via the My Bookings section or by calling the Austrian Service Center.

Seating


The “Classic,” “Flex” and “Business” fare options include the standard seat free of charge. Seats in exit rows and extra legroom seats are excluded here. The standard seat reservation for a “Light” fare starts at EUR 10 (around $12) per flight segment. Seat reservation in “Economy Basic,” “Economy Flexible” and “Business Class” is free of charge – again with the exception of those seats in exit rows and extra legroom seats. The standard seat reservation for an “Economy Saver” fare starts from EUR 25 (around $30) per flight segment.

  • Business
    • Pitch/bed length: 40-70
    • Width: 20
    • Seating details: 48 flatbed seats
  • Economy
    • Pitch/bed length: 31-33
    • Width: 17
    • Seating details: 260 standard seats

Lounges


The Austrian Business Lounge is open to guests at Vienna Airport. The lounge offers a variety of services including:

  • A large choice of hot and cold drinks
  • Snacks
  • Computers, printer and fax
  • Free Wi-Fi
  • Various entertainment options including television, newspapers and magazines
  • Bathroom with shower

Guests flying in economy class can also access the lounge for EUR 35 (around $41) if they have a valid boarding pass for an Austrian Airlines flight on the same day.

Frequent flier program


Austrian Airlines is a member of The Miles & More program, which provides for several different frequent flyer levels. Here’s the list of benefits.

Delayed, missing or damaged luggage


You’ll need to complete the Baggage Questionnaire form and return this to the airline if your luggage has been missing for more than 5 days. You’ll need to describe your baggage and contents of it as exactly as possible when doing so. Here’s where to report your luggage as lost or damaged.

Fun facts

  • The airline traces its history back to 1923 with the founding of Austrian Airways. Austrian is still Austria’s largest carrier, and most destinations are located in Central and Eastern Europe.
  • Did you know that Austrian Airlines aircraft, like many other carriers from cultures in which 13 is viewed as an unlucky number, don’t have a ‘Row 13’?

Image: Austrian Airlines / Amir Aghamiri (Austrian Airlines, Boeing 777 OE-LPD mySound of Austria 2017 via Flickr CC BY-SA 2.0)

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