Mercedes-Benz Rentals in San José, Costa Rica

Booked on kayak and company didnt have a car available for me upon arrival. Also paid for insurance in advance and never heard back from them to attempt to receive a refund. 0/5 for them and for renting a car via kayak

Fraud and not reliable. We were 3 different customer with the same problem. They take reservation but does not have any vehicle available. Poor service. Staff appared annoyed and were not helpful. They tell customer they dont have car. Very dissapointed. This issues cost me a complete day of vacation. Very upsetting

Although I received an email saying that the car rental was confirmed, when I showed up to pick up my vehicle, the rental company had no cars available at all. In fact, I went back to the airport to see if other companies had cars and no one had any rentals available. I lost my money on the 2 nights pre-paid hotel accommodations. I will likely never use Kayak’s service again.

Sales man soy the goverment is thebonly oye to oferta ensurance to cars, carryput to buy with they the opción to cover the renta, BAD operación, because in Costa Rica exists more ensurance companies

Picking up was very easy! They had my reservation and drove me to their offsite location. The car was waiting for me, I signed some papers and was off! Flopping off was a nightmare, but it want their fault. The road was blocked in both directions, so there was literally no way of getting the car rental back to the rental place. We attempted from one direction and that was 100% impassible. To come at it from the other direction, we needed to go on a toll road and then make a U-turn. When we approached where the rental place should be, that section of the road was closed, too!! I had to park by the barricades (impeding traffic) and walk down the street to ask them what I should do. They told me I needed to move the construction barricades and drive the vehicle down the closed road. There was literally no way of getting to the drop off point without moving barricades. Luckily, we were very early for our flight, so we had time, but I was a little worried for a while, because I had no idea where to take the car.

I booked my car , I bought extra insurance as suggested and when I got there they told me the extra insurance $65000 worth didn’t cover third party damages and therefore required a $3000 damage deposit . Why was this only brought to my attention upon arrival ?! I’m in Costa Rica at 8 pm and stuck with no car . I plan to make a lot of noise on social media about this experience and I will recommend everyone not ever use budget in any country !!