Volkswagen Rentals in Richmond, BC from C$ 40

Excellent experience, great customer service and communication. Car was clean, ran well and the price was great.

Pick up and return were effortless. Staff were attentive and courteous. The substitiute car we were given ( Jeep Cherokee) suits our needs perfectly.

Staffing was poor and unprepared. Car was satisfactory. Took almost 1 entire hour standing in rental counter line just to pickup the car. Awful experience overall. Have not had this issue with any other Budget locations. Very disappointed, but won't be renting from this location again.

went very smoothly

Quick, easy, great price!

Made a reservation 3 months ahead: Toyota Rav4 or equivalent at 12 noon. We got in the queue at 12:15 pm, got to speak to an agent at 1 pm, who said they did not have our car, but we could take a replacement car that would not be ready before 45 minutes, so the agent proposed a Toyota Highlander instead, for an additional 20$/day (x 14 days). We refused and said we would wait for the replacement car. When we finally got our replacement car (Hyundai Kona, not as big as what we wanted), the agent strongly insisted that we take their insurance, because no other insurance in the world we may have would cover all sorts of damages, which is totally false. Their insurance was from 30$ to 35$/day. I declined his "offer", perfectly knowing I was covered with my personal car insurance, not to mention my credit card's insurance. ..and the car was really smelling cigarettes. So, as far as customer service is concerned, it needs deep improvements. The car, beside the cigarette smell and some scratches, was in perfect conditions.

When making the reservation, we take out full insurance and pay more for it. But when picking up the car, the company told us that we did not have any insurance and we had to pay again.

Too expensive

Great

We had a flat caused by a nail. We contacted the Hertz help line number, which happened to be in the States. We were going to be delayed for our ferry from Nanaimo to Vancouver, and wanted a quick fix on site. We were told there was no spare tire in our Pacifica 2022 so we could not fix it quick, be it ourselves or via CAA. The phone service was awful. They kept transferring us to someone else and the line cut several times so we has to redo the same process 3-4 times. We were in Ladysmith BC. They told us there was no Hertz service close to us, Nanaimo, and would have to tow us all the way to Richmond, at the airport, through the ferry. We were going to miss our reserved hotel. So we arranged it by ourselves. We called a tow truck, were towed to the garage. The owner was nice enough to prioritize our request. Our flat tire was fixed, we rescheduled our ferry. We were then able to visit Nanaimo before taking the last ferry. This morning, I was searching on the Pacifica 2022, and it said there was a spare tire, in the back on the left, behind a removable plastic cover.! Very disappointed of the whole experience.

Great

Good