Mercedes-Benz Rentals in Liberia

The Avis in Liberia sent us off the lot with an old, dilapidated tire that came apart in pieces as we were driving. The office did not pick up the phone or respond to us when we called in with the problem, but thankfully we were able to get in touch with the insurance provider who sent someone to change the tire. He was shocked at how old and rundown the tire was compared to the three others on the vehicle and told us we were very lucky it didn’t cause an accident. When I returned to Liberia and was finally able to connect to the Avis service people in person, they told me it was my fault for driving the car off the lot and charged me $280 for the tire. I have a report filed to try and resolve this, but this was one of the worst car rentals AND customer experiences I have ever had.

Probably the worst condition rental car ever. Rusted, bad tires, high mileage. Yet expensive.

Price ended up being 3x what was quoted on your website. Had to pay over $40 a day for insurance. $12.50 a day for a phone that did not work. Also charged $100 for a 1/4 tank of gas. The staff was rude on pickup and drop off. I will never use Avis again. Very disappointed.