Southwest Airlines

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Contact details


Reservations: 1-800-I-FLY-SWA (1-800-435-9792); 1-800-VAMONOS (1-800-826-6667) – En Español.


Southwest Airlines Check-in

Passengers have the ability to check in online, at the airport check-in desks, at self-service kiosks, at the departure gate, or on the Southwest Airlines mobile app.

Check-in times are different for each airport, but Southwest Airlines suggests getting there between an hour and an hour and a half before you are supposed to depart.

If you are interested in an online check-in, it opens 24 hours before flight departure and closes one hour before the flight is slated to leave.  “Early-bird check-in” is also available for a fee.

Southwest Airlines legroom

Seat pitch: 81-84cm

Pre-arranged seating

One of the most unique policies of Southwest Airlines is open seating. Passengers board via three tiers – those with an  “A” on their card board first, next is “B”, followed by “C”). That said, it is beneficial to check in early and receive a better boarding time.  The “early bird check-in” option allows for better seat selection.

Child fares

Infants under two fly free seated on an adult’s lap. Child and Youth fares are available, but not online. Call Reservations for fare details.

Senior fares

Senior fares are available and can be booked online.


Dogs and cats are allowed travel in the passenger cabin. Call Southwest Airlines in advance to arrange carriage of your pet. The charge is $75 each way. The pet carrier counts as one carry-on bag.

Baggage Allowance

Carry On: 1 bag plus 1 smaller personal item.  Bags are limited to 60cm x 40cm x 25cm.

Checked: 1st and 2nd bags fly free, must be less than 24 kg and smaller than 157 cm (length x width x height.)

For excess baggage fees, see

Carrying musical instruments

If a musical instrument is small enough, it can be carried on board the plane. It may also be checked. If you wish to purchase a seat for the musical instrument, it will cost no more than a child’s fare. Contact the airline in advance.

In-flight service

Non-alcoholic drinks like coffee, tea, water and soft drinks are complimentary. Cocktails, wine and beer for can be purchased for $5. Peanuts, pretzels and Nabisco selections are typically offered free of charge. Southwest offers WiFi for a fee, and most flights feature on demand in-flight entertainment courtesy of DISH satellite TV.

Air miles

Rapid Rewards allows you to earn miles when you fly Southwest. Rapid Rewards are based on the number of flights you make, rather than the miles you travel, and can be redeemed with a number of partners, including Alamo, Budget, Hertz and Hilton.

In-flight magazine

Southwest The Magazine , Southwest’s in-flight magazine, is available on every flight. Read a preview online.

Airline overview

Southwest Airlines was founded in Texas almost 40 years ago by Rollin King and Herb Kelleher. Today, Southwest is one of the biggest carriers in the US, flying more than 100 million passengers annually to almost 100 destinations in 40 states, the District of Columbia, the Commonwealth of Puerto Rico, and five near-international countries via wholly owned subsidiary, AirTran Airways. For Canadian travelers, Southwest flies from Seattle/Tacoma, Buffalo/Niagara Falls, Detroit and Spokane, Wash.

Featured image: Aero Icarus

Author: Brittany Dietz (230 posts)

Brittany has travelled to France, Germany, The Netherlands, Mexico, Canada and all over the U.S. She's passionate about travel and has big plans for future trips! Brittany is a Content and Social Media Executive at Cheapflights.