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Contact details


Reservations: 1-800-225-2525 (open 24 hours a day).


KLM Check-in

Web check-in is available 30 hours before departure. It closes one hour before take-off. At the airport, the check-in machines and desks are open at least two hours before departure. They close between 30 minutes and 60 minutes before departure, depending on the route. Check-in by mobile phone is available. Passengers can also check-in at the KLM Crown lounge at Toronto.

KLM baggage allowance

Carry-on: One piece of hand luggage weighing no more than 12kg and measuring 55 x 25 x 35 cm. A personal item is also permitted.

Checked: From Canada, the piece concept applies. Economy-Class fliers are allowed to check one piece of luggage, weighing a maximum of 23kg and measuring a maximum of 158cm.

Excess: Excess charges are applied to a second piece of luggage, depending on the destination, but starting at approximately $30. Passengers can buy extra luggage allowances online to receive a discount.

KLM legroom

Seat pitch: 79cm

Pre-arranged seating

Seats can be reserved when you make your booking online or seats will be assigned at check-in.

Passenger change details

The ability to make changes to a booking depends on the fare class. There may be an administration charge. E-tickets for flights booked at Europe Select, World Business Class, Economy Full Flex and Fully Flexible Corporate fares can be changed online via KLM.com. Passengers can also change or cancel tickets by phoning KLM Reservations.

Child fares

Child fares are available. Infants younger than two years can travel on an adult’s lap for a percentage of the full cost of the ticket.

Senior fares



Cats and dogs can be in the cabin with you if they weigh less than 8kg, travel bag or kennel included. Contact Reservations to arrange transportation of your pet. The fee starts at about $200 each way. You need to make a reservation for your pet at least 48 hours in advance.

Carrying musical instruments

Standard baggage allowances apply. A separate seat can be purchased for a large or fragile instrument instead of checking it.

In-flight service

Meals are available on all flights, free of charge. Special dietary requirements will be catered for if requested at least 36 hours before departure. All seats on the Boeing 777, MD11 and Airbus A330 aircraft (and exclusively in World Business Class on board the Boeing 747), have personal screens and interactive entertainment. In-seat e-mail and SMS (text messaging) services are available on Boeing 777 and A330 aircraft. There are also language courses, audio books and audio channels to help pass the time.

Air miles

The frequent flier program Flying Blue allows members to collect air miles with KLM, and more than 100 other airline and on-the-ground partners.

Airline food link

View KLM’s Dining page to see what’s offered on your flight. You can also see photographs of KLM meals and read reviews from fellow flyers at AirlineMeals.net.

In-flight magazine

KLM’s award-winning in-flight magazine, Holland Herald, is available on every flight. Read a preview online.

Airline alliances

KLM is a member of the SkyTeam alliance.

Airline overview

The flag carrier of the Netherlands, KLM merged with Air France in 2004 to create Air France-KLM. It is the largest airline in the world in terms of passengers carried. Each airline continues to operate under its own brand. In 2009, Air France-KLM and Delta finalised an agreement to operate as one airline on North Atlantic routes.

KLM was last modified: April 7th, 2015 by Brittany Dietz
Author: Brittany Dietz (260 posts)

Brittany has travelled to London, France, Germany, The Netherlands, Mexico, The Caribbean, Canada and all over the U.S. She's passionate about travel and has big plans for future trips! Brittany is a Content and Social Media Executive at Cheapflights.